Household Technical Claims Team Manager

Job Description

Our Household function is one of the fastest growing departments in Admiral, and we’re looking for an experienced and talented Household Technical Claims Manager to join the team. As a Manager, you will have overall accountability for the day to day running of the team. You’ll be monitoring performance, escalated issues, and closely managing team outcomes and objectives. Admiral’s Household department is now 7 years old, with a growing base of over 1 million customers. This is a fantastic opportunity to influence and help shape the future of this exciting and fast paced department. 

Admiral Group and our culture

Admiral Group is a leading FTSE100 Financial Services company with a presence in eight countries. The company was set up in 1993 as a car insurance specialist, but since then the Group has expanded in other countries and other insurance businesses such as household, travel insurance, loans, price comparison platforms, and has developed industry leading products and brands.

Admiral’s philosophy is that ‘people who like what they do, do it better’ and Admiral is proud to offer an open culture where achievement is rewarded and recognised and where coming to work is exciting every day. In 2019 Admiral received a special award from ‘Best Companies to Work For’ as the only company to feature within their rankings since they began 20 years ago: A true testament to the Group’s culture.

Day to day duties

• Always being there for your team and helping with technical referrals
• Getting stuck in when your team is busy and not being afraid to get your hands dirty
• Making sure you keep a close eye on department claims and creating relevant reports to drive forward the Household function
• Building relationships within your team, thinking outside the box when coaching, developing and motivating them
• Being on hand if a customer escalates a complaint, making sure it is dealt with efficiently
• Keeping records of daily, weekly and monthly statistics
• Communicating with your team daily, this may be in in team meetings, training sessions and yearly appraisals

What we are looking for  

• Someone to come in and hit the ground running, so previous Household Claims experience is a must
• Previous management experience, knowing how to motivate your team to get the best out of them
• Strong interpersonal skills, possessing a very customer-centric attitude

What’s useful

• Experience working with, or alongside field-based adjusters
• Progress in CII examinations or equivalent qualifications

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

If you would like to be considered for this opportunity, please complete an online application form.

Please note, we are unable to accept CVs via email.

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