Customer Care Handler - Veygo

Customer Care are at the heart of what Veygo do. We support new and existing customers discover, purchase, and use our products. Our end goal is to work as a team providing online, self-serving and effortless support. We are looking for two people to join us on nine month contracts in our customer support team.

Our team support customers when making a purchase, assisting them to manage their accounts and policies, all the way to registering and settling their claim. Other responsibilities managed in the team are Data Validation and Claims Underwriting. It’s a very exciting, dynamic place to be. The role is challenging but rewarding!

Our department is focused on constant development, both customer service and careers; giving you the opportunity to widen your experience in not only your position but other functions you may not have had the luxury of working with before now.

About Veygo

Veygo is an independent company within Admiral Pioneer, a new business within Admiral Group with the objective of seeding, launching, and scaling start-ups.

Veygo is at the forefront of the Mobility as a Service (MaaS) revolution and is growing fast. We want to make life easier for those wishing to share cars, use their own temporarily, or for learner drivers looking to practice in a family member’s or friends’ car. In short, we want to help people be able to get behind the wheel of a car, even if they don’t own one.

Responsibilities

As Customer Care Handler, you will be responsible for:

• Providing an outstanding level of service to our customers from start of their Veygo journey to the end
• Understanding the customers’ needs and strive to improve their journey, whether this be team, process or product related
• Putting the customer first when making decisions throughout their need of support from us
• Supporting customers whilst they purchase one of our Veygo products
• Assisting the customers when then need to contact us about an active policy
• Helping our customers when their vehicle has been involved in an incident
• Protecting our products and business by ensuring our customers have not committed fraud
• Contributing to the business goals and strategy

Requirements 

The successful candidate will ideally have:

• Customer Centric with strong and transparent communication skills, in any form of interaction.
• The ability to not only spot problems but dig to the root cause and implement changes.
• Be able to work on your own initiative and be confident in making decisions.
• The ability to work in a fast-paced environment.
• Strong organisation skills with confidence in challenging the status quo.

If you've got 3 of the 5 skills we're looking for, we still want to hear from you!

Salary, Benefits & Work-Life Balance 

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral Pioneer, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons why we're consistently voted one of the Sunday Times’ Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

Our Commitment to You 

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Our Recruitment Process 

The recruitment process for this position consists of:

• CV Screening
• 1st Stage Interview: the interview will focus on both behavioural and cultural skills, conducted by Emily and Shannon. 1st stage interviews will be week commencing 14th of March.

Additional Info 

Due to Covid-19 the whole Veygo team is working remotely. We will provide you with everything you need to work comfortably from home. We expect you to be working remotely for the foreseeable future, however, after it's safe to return to the office, we have days when the whole team comes together. You can choose how many days you can be in the office as long as we see your face from time to time.

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