Claims Handler

About Veygo 
  
At Veygo our world is learner and temporary pay-as-you-go car insurance. We know people's lifestyles are changing and our pay-as-you-go insurance provides our customers with flexible cover by the hour, day or week, so they can get cover when they need it, and not when they don’t. We're proud to have over 1 million customers and to be backed by Admiral Group, voted Best UK Car Insurance Provider six years in a row by The Personal Finance Awards.  
  
The Team 

Claims are at the heart of what Veygo do. We support our customer when they need us the most which is when they make a claim.
 
The team supports customers all the way from registering to settling their claim. Other responsibilities sat with the team are servicing customer complaints, policy fraud preventing within Data Validation and Claims Underwriting. It’s a very exciting, dynamic place to be.  
 
Our department is driven by customer centricity and continuous improvement.  The emphasis on you and this role will be to provide Veygo customers with the best service possible throughout their claims journey.  You will need to have a relentless focus on continuous improvement and how we make things better for our customers and our colleagues.  
   
 What would you be responsible for? 

• Communicate with customers via phone and email
• Manage the customers claim from start to finish - from notification, instructing suppliers, providing Total Loss settlements right up to recovering our costs from Third Party insurers
• Ensure customers are kept informed and updated during the claims process
• Manage your own case load
• Communicate with other departments, suppliers and third parties
• Make relevant investigations regarding liability and indemnity

To apply you should: 

• Believe in the continuous improvement ethos and can demonstrate this in your existing role
• Have a strong focus on your own career development
• Have a natural ability to get to the root cause of issues and implement control measures to prevent the reasons for failure reoccurring
• Have strong analytical skills
• Have strong attention to detail 
• Have strong communication skills
• Have strong organisation skills
• Be able to demonstrate strong customer centricity 
• Be comfortable to question the status quo
• Be able to work on your own initiative and be comfortable in making decisions
• Have the ability to work in a fast-paced environment to support the growth ambitions of the business

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

Admiral, Where You Can Be You

At Admiral you’re accepted, supported and empowered to be you. Because you’re brilliant.

We’re proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.

#Admiralpioneer #LI-ME1