Operational Excellence Lead

About Veygo

Veygo is an independent company built and owned by Admiral operating within the Admiral Pioneer business. Admiral Pioneer is a new business within Admiral Group with the objective of seeding, launching, and scaling new businesses that will become one of the growth engines for Admiral in the future.

Veygo is one of these new businesses and at the forefront of the Mobility as a Service (MaaS) revolution, providing transport solutions for customers with and without cars. We want to make life easier for those wishing to share cars, use their own temporarily, or for learner drivers looking to practice in a family member’s or friends’ car. In short, we want to help people be able to get behind the wheel of a car, even if they don’t own one.

We are building a dynamic and energizing environment where we will provide all the excitement and freedom of a scale-up but with the support and stability of an established large organisation. As of today, we have a strong team of 80, but with a clear idea of where we want to go in the next few years, we need to strengthen it to keep pushing forward. We seek to recruit bright, passionate people who have a can-do attitude who look at the world and see the opportunity in our own small way, to make it better for our customers.

What kind of person are we looking for?

This is a fantastic opportunity for a motivated Operational Excellence leader to drive a continuous improvement (CI) and customer centric culture, own critical change projects, deliver cost out initiatives and drive efficiency gains across the Operation and wider business.

Reporting into the COO, you’ll be a Lean Six Sigma (LSS) leader tasked with identifying opportunities to improve, creating a portfolio of continuous improvement initiatives that will be delivered using established delivery methodologies, tools and techniques.

You’ll be responsible for training and educating others in the basics of LSS, the need to understand LSS principles and how it can be applied to their own roles to help drive the business forward. 

You’ll need to be comfortable working at a fast pace, with ambiguity and in an ever-changing landscape that is associated with a young and ambitious company.  Furthermore, you will not be intimidated by the need to deliver a year on year 3:1 return on investment for your function, to ensure it remains a viable proposition.

You’ll excel at data collection, analysis, and reporting of data, whilst overseeing a small team to deliver business goals and managing the development, execution and maintenance of SOPs.  You’ll also support the front-line operational roles in analysing performance, identifying ways to improve leveraging tools such as Gemba, DILO, SPC charts, RCA, Ishikawa, A3 and 3Cs.

You’ll be responsible for:

• Leading a team of two Operational Excellence Consultants acting as a coach and mentor on LSS ways of working
• Creating and sustaining a continuous improvement culture whilst designing and embedding a Veygo specific LSS operating model/methodology.
• Effectively communicating the LSS way of working to stakeholders, teams and key users
• Defining, maintaining, and delivering a portfolio of change initiatives that drive the business forward
• Creating, implementing and maintaining all front-line SOPs and process flows redesigning and retraining any continuous improvement ideas to ensure consistency on the front line
• Optimising existing IT systems and ways of working
• Working with the Portfolio, Operations, Product, Growth and IT to ensure delivery of new initiatives, products and systems as seamlessly as possible
• Delivering tangible and validated process and financial benefits to ensure the 3:1 RoI

Desirable Requirements:

• Experience of identifying and leading a portfolio of change initiatives with demonstrable business benefits
• A LSS qualification of Green belt and above, or equivalent
• Experience of creating/leading a CI culture and training others
• An understanding of front-line operations and financial services is desirable but not essential
• Proven experience of developing strong stakeholder relationships across all levels
• Proven financial / cost management capabilities, including budget management, business case creation, data analysis

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

At Admiral Pioneer we have a hybrid way of working, meaning our employees work both from home and in the office. We understand everyone has their own preference of working and so we are open to discussion on how this would look for you. If you have any questions or would like to learn more, please reach out to our Recruitment Team here. 

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