Non-Fault Trainee Case Handler

Non-Fault Trainee Case Handler

Are you looking for a career in law? Do you want a role that will enable you to develop and learn every day? Are you ready to take on a new challenge? If so, this could be the role for you. 

Admiral Law is part of the Admiral Group (one of the only FTSE 100 companies in Wales). Our success goes together with having a strong, people-focused culture where we put our staff and customers first. Our philosophy is simple yet effective: people who like what they do, do it better. We aim to ensure you enjoy your career with us and in turn, we expect you to ensure that our customers receive the level of service they deserve.

About the role

As a Non-Fault Trainee Case Handler, you’ll be motivated, articulate, analytical and be able to work in a fast-paced, exciting environment. For the first 6 months of your career with us, you’ll be trained up to fulfil the role of Case Handler. This involves intensive initial and ongoing training to ensure you have all the tools you need to succeed. Over this period, you’ll be expected to handle claims, talk to customers, value injury claims, and successfully negotiate settlement of a wide variety of claims. You’ll be supported every step of the way but will also be expected to eventually work independently and have responsibility for your own caseload. 

A little more about the role

• Speak to our clients to investigate their claims. This will be both on the telephone, via email and on our web-based client portal.
• Being comfortable communicating via all means is vital to this role.
• Arrange rehabilitation to help our clients on their road to recovery.
• Review medical evidence and put a value on the injuries sustained.
• Consider out of pocket expenses in your advice and overall valuation, managing expectations around what can and cannot be recovered.
• Provide updates to your clients throughout the life of their claim in line with our SLAs
• Submit evidence and offers to the other side and negotiate a settlement for the client
• Give the great news to your client when you manage to settle their claim

About you

Experience isn’t necessary. We’re looking for people who have a background in dealing with customers and a track record of providing excellent service. All necessary training to do the role will be given to you and us will ensure that there’s ongoing support.

You will have a strong work ethic and thrive on getting a good result for our clients. You will be thorough and methodical, enthusiastic, and organised whilst also being confident in managing and prioritising your work.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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