Multi-Function Customer Contact Representative

We are the largest car insurance provider in the UK and and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. During these recent uncertain times, Admiral has been there to support every single employee. We are fortunate that during the COVID-19 pandemic we have not had to furlough any employees and we’re still growing as a business. To read more about how Admiral has responded to the COVID-19 pandemic please click here

At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In New Business the customer will always be at the heart of everything we do. Join us and over 10,000 employees’ globally in one of our most challenging and rewarding departments.

We truly care about our customers and we’re very proud of the level of service we provide. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers. In year which saw Admiral hit record profits we decided to give back to our customers, issuing over 110 million pounds back to our Admiral Group policy holders and the helping the local community.

Multi-Function is one of our newly established departments

We are a multi-skilled, multi-trained, multi-talented department that currently offers support to the other call centres across the business to help improve the customer journey.

The departments we cover are:

• Customer Care
• Renewals
• New Business

Main Responsibilities

• Making mid-term changes
• Identifying and resolving customer queries
• Dealing with existing customers who are due for renewal and trying to re-secure the business
• Dealing with new customers that are wanting to take out a new car and home insurance policies.
• Up-selling additional products such as home insurance
• Delivering outstanding customer service
• Outbounding customers to sell additional products

However, our main objective for all functions is to offer multi-car and multi cover policies. By using the skills we’ve acquired as multi-function experts.

This is a full time postion working 38.5 hours a week