Insurance Legal Services Case Handler

An exciting opportunity has arisen for a Case Handler in our Insurance Legal Service Department. We are looking for an innovative, enthusiastic, self-motivated and talented individual to take on the role.

Working as part of the Insurance Legal Services, which is a fast-paced environment, you will be representing a major insurer client and their policyholders in respect of various types of claims including motor claims, motor claims where the third party is a non-UK resident and claims involving damage to insured residential property.

You will be responsible for advising the insurer client and their policyholder, liaising with third parties in order to progress claims and/or negotiate settlements and dealing with litigated claims from the commencement of proceedings to trial.

Telephone contact with our clients is an important aspect of the role, you will be discussing the position of their case with them, answering any questions they may have and providing advice on the various aspects of the case.

You will manage your own caseload using our case management system. Having had the benefit of an excellent initial training package, you will have all of the tools you need to excel in your role. As you progress, you will be continually supported and will be given many opportunities to further your development and strengthen your abilities.

The Role:

• Managing your own caseload
  • Drafting Court documents
  • Meeting Court deadlines
  • Considering legal arguments
  • Assessing liability
  • Assessing quantum
  • Negotiation
  • Setting and following strategy and/or action plan
  • Effective use of Filestream
• Be committed to your own development
  • Keeping up to date
  • Attending training sessions
• Admin and accounts queries
• File presentation and general housekeeping
• Client care
  • Adhering to SLAs
  • MI
  • Advising the client and policy holder
  • Seek instructions from insurer client and policy holder
• KPI’s
• Promote and engage team and business culture

Skills:

• Professional
• Excellent client care
• Strong communication skills
• Positive attitude
• Approachable
• Trustworthy and act with integrity
• Promoting team ethos and culture
• Be accountable and take responsibility
• Enthusiastic about providing a great service
• Adhering to Core Values
• Adhering to professional regulations
• Ability to prioritise and manage a full case load
• Excellent time management and organisational skills
• Attention to detail
• Proficient drafting skills
• Problem solving
• Good negotiation skills and the ability to make decisions
• A strong team ethos and willingness to engage
• A positive attitude and willingness to learn
• Good initiative and ability to meet deadlines

Admiral, Where You Can Be You

At Admiral you’re accepted, supported and empowered to be you. Because you’re brilliant.

We’re proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.

Benefits, and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.