Associate Researcher/Service Designer

We're seeking a curious, analytically-minded and passionate individual with research experience to join our thriving Research and Service Design team, here at Admiral. Our team's purpose is ‘to be the trusted source of customer insights by championing customer first thinking, guiding Admiral’s strategies and driving innovation. Delivering measurable, impactful solutions that elevate user satisfaction and maximise business success’.

Admiral’s customer promise is to be ‘Always looking out for you’. The Research and Service Design team plays an important role in delivering on this promise. Our work aims to; truly understand our customers current challenges, anticipate our customers future needs and foster multi-disciplinary collaboration to design evermore valuable, trustworthy and easy-to-use services.

This is a fantastic entry point for early career professionals passionate about user experience and improving services for all customers. You may have recently graduated, just completed a UX bootcamp or be within the first 1-2 years of your career. We’re seeking someone who has some practical experience of planning, conducting, making sense of and applying research. In addition, the ideal candidate will be enthusiastic to learn, eager to grow and thrive on understanding people.

In return this role offers excellent development opportunities through mentorship, hands-on experience, a chance to really contribute and a healthy training budget.

What you’ll do

Under the mentorship of an experienced Senior User Researcher and Service Designer you will directly contribute to our team's purpose by:

• Participating in strategic research projects through the application of core research techniques
• Conducting your own foundational research methods, in support of wider research projects
• Creating artefacts and materials that enable us to effectively learn and test new ideas
• Engaging with appropiate and diverse participants that align with the goals of the research
• Identifying core findings from your research and sharing these clearly with your teams
• Considering the customer experience across an end-to-end journey
• Supporting the activities of scoping and planning our research projects
• Collaborating on projects with multi-disciplinary team members
• Contributing to the growth and development of the Research and Service Design Team
• Investing in your personal development by actively learning from others, taking on feedback and putting new techniques to practice

Key skills Required

• Experience of conducting and implementing at least 2 qualitative and quantitative research methods
• Experience in moderating individual and group research sessions.
• Experience in collaborating and working as a team to achieve a common goal
• Ability to plan and conduct an efficient research project, with support.
• Ability to present findings from research in a clear format that peers can understand and use.
• Ability to build rapport with stakeholders and explain what is important to them, and why
• Ability to receive and act on feedback in order to improve your skills and outputs
• Understand when and how to use basic qualitative and quantitative user research methods
• Understand how to apply basic techniques for the analysis of research data and synthesis of findings.
• Understand the key principles of Service Design within digital product development
• Demonstrate some awareness of the diversity of users of insurance services, and the need to make insurance products and services usable and accessible for everyone.
• Demonstrate a passion for growing and developing your career in User Research and Service Design

Qualifications

• You have a degree, BSc, BA, Master's or equivalent in User Experience Design, Human Computer Interaction Design, Psychology or similar.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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