Loans Executive

Admiral Money is hiring for a Loans Executive to join the team! 

Admiral Money is an exciting division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral.

The journey started when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017. Since then, we have gone from strength to strength and have some exciting plans for the future. 

We are relaunching our car finance product later this year and are looking for someone who is keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.

Your career

Our employees are right at the heart of our success. We put a lot of effort and investment into making sure our organisation is a happy place to work, ensuring employees have the appropriate training to excel in their field of expertise. We have a very experienced management group that deliver regular training and work hard to ensure all of our employees are equipped with the tools and the knowledge to excel in their roles.

The management group works closely with individual agents, investing in their career and ensuring they have the support and guidance to achieve set goals. We believe that investing time in our staff leads to people enjoying the job, advancing their knowledge, and understanding what pathway they wish to choose in the business. Internal progression is paramount and we work hard to ensure that our staff members have many opportunities to further their career.

The role

Your responsibilities will include:

• Communicating with customers via telephone, email and webchat to guide them through the loan application process, and answer queries or make changes to their agreement throughout the life cycle of the loan.
• Provide first class service, maintaining high quality standards, including excellent customer service, as set out in your personal and department objectives.
• Make a difference, whether this is when communicating with our customers or making the workplace an even better place to be.
• Adaptable to change, we want people who are happy with making change quickly as we are a growing fast paced, business.
• Be an integral part of our journey as we explore different communication methods

About you

• No prior experience required. Full training will be provided for the role, and so prior experience is not essential, though customer service experience is advantageous.
• Motivated, positive and energetic, with a can-do attitude. We’re growing our business. We need people who are positive about change and can help get things done.
• Good communications skills. We want our customers to experience exceptional customer service on all contact with us. The loan industry is heavily regulated. To that end, we will expect great overall quality and service scores in line with department and individual objectives
• Excellent attention to detail, with an investigative mindset. Finance products can be complex, so you will need to absorb large amounts of information, whilst engaging the customer in phone calls or other digital channels such as webchat.  As well as making sure we get the correct information input onto the system, you will also need to be switched on to potential mistakes or fraud within applications.
• Ability to multi-task and retain knowledge. Whilst full training will be given, it will still be a fast-paced environment, throwing up some unexpected surprises! You will need to be resilient to deal with change. You will need to be thorough, organised, and confident in managing your work.
• You will also have sound PC skills.

This role comes at a fantastic time for an established yet growing part of the business. Our staff put the customer first, and we actively encourage your suggestions on how we can continue to exceed their expectations while providing a market leading service.

Additional information

Please note: This is a hybrid role based in Cardiff. You will be required to attend the office 1-2 days per week. Working hours follow a two-week rotating shift pattern, between 8:00 AM and 5:00 PM. Weekend work is required one Saturday every 6–8 weeks.

• Full training will be provided.
• No experience necessary.
• Hybrid work pattern.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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