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ECRM Executive

Cardiff

  1. Full time

Closing date

13/03/2022

About the job

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This vacancy has now expired. Please see similar roles below...

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We’re looking for an enthusiastic and proactive individual to join our expanding Marketing team!

This is a great opportunity to get involved in a fast-paced and dynamic environment and to claim ownership of projects, as well as working as a part of the wider marketing department at Admiral.

You don’t need any prior Marketing experience, but a passion for Marketing and a willingness to learn is essential.

About the Team

You’ll be working as part of the ECRM (Electronic Customer Relationship Management) team. Our job is to engage customers with a range of direct marketing campaigns to drive cross-sell and improve retention across Admiral’s expanding portfolio of products. The team’s focus is on email marketing, with some opportunity to test direct Mail, SMS and exploring other digital channels.

You will report to an ECRM Campaign Manager and assist in the delivery of key email, data & creative projects, as well as leading the ECRM marketing of at least one product or programme.

Main Duties

  • Manage email campaigns for at least one programme or project
  • Work with product teams, the wider marketing team, and contact centre departments to develop campaigns to help support and achieve business targets
  • End-to-end campaign delivery, this includes campaign planning, practical implementation, writing/sourcing copy, liaising with in house Studio team to create bespoke campaign content and ensuring campaigns meet FCA requirements
  • Monitor plans against actual results & spend. Report any deviations and proactively make recommendations to improve performance.
  • Work with members of the ECRM team to co-ordinate campaigns, including scheduling mailings, requesting and checking data, coordinating compliance sign off and scheduling any test activity

Skills and Experience

  • Great communication skills, with the ability to effective build and maintain relationships
  • Great time management skills are required to meet regular tight deadlines, manage multiple priorities and keep calm under pressure
  • Strong analytical skills with an ability to study campaign results and make suggestions for future campaign changes and enhancements
  • Proactive attitude with the ability to use initiative and generate ideas
  • Ability to learn quickly on the job and to work autonomously
  • Enthusiastic about helping the ECRM team achieve their objectives by working together as a team and sharing ideas and feedback

Additional Information

  • Interviews and feedback will begin w/c 14th March 2022
  • The role is based in Cardiff with a Hybrid approach to working, 1 or 2 days in the office. We will give you everything you need to work comfortably from home.

About Admiral

We're Wales’ only FTSE 100 company. We have forward-thinking approaches and provide endless opportunities to test, learn and grow. There's a reason we've been named a Best Place to Work: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this, in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas:

Communication, Equality, Reward & Recognition, and Fun.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.

 

#LI-AM1

 

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Reference

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Expiry Date

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