Customer Advisor

We know what you’re thinking. ‘’I don’t want to work in a contact centre’’ BUT hear us out!

We are not just any contact centre...

You want to know what’s in it for you right?

Why are we different?

• We are extremely proud to have recently been voted 2^nd Best Big Company to Work for in the UK and 1^st Big Company for Wellbeing.
• Our unique culture is very much built on – people who like what they do, do it better. We have an inclusive, hardworking, fun, and collaborative environment where you’ll feel part of the team and supported from day one
• We’re Wales’s only FTSE 100 company – now who wouldn’t want to be a part of that?
• We’re voted Best Car Insurance provider for 7 years in a row – we really care about the service we provide to our customers, and they are at the forefront of everything we do.
• We’ve been voted as one of the UK’s Best Workplaces by Great Place to Work since 2001 – Have a look at some of our blogs under Admiral Life or even follow our Admiral Life Instagram and Facebook page.
• We pride ourselves on being a forward-thinking company with more than 11,000 colleagues and endless opportunities to test, learn and grow. Work hard and you’ll reap the rewards
• We look after YOU – We have many colleague benefits which will support you financially and look after your health and wellbeing. You’re rewarded and recognised for hard work, and we love to celebrate success.

However, it doesn’t stop there. For more information take a look around our ‘Working at Admiral’ section and ‘Benefits’ at the bottom of this page

We have multiple positions available within our award-winning contact centres which all require you to:

• Be nice – your role will be speaking to our customers, and we expect excellent service to be delivered on every call. However, don’t leave your personality at the door, we want YOU to be YOU!
• Upsell –please don’t be put off if you don’t consider yourself to be a typical salesperson, we sell through service. We always like to inform our customers of any products available which could be a benefit or potentially save them money
• Negotiate – customers will be looking for the best deal, so you’ll take them through their policy, making any necessary amendments and answering queries along the way
• Be resilient – there will be challenging times where you may be faced with a frustrated customer or a more complex query. We treat all customers with respect and as individuals
• Work towards targets – we are a target driven company who have a determination to succeed. We’ll challenge & motivate you but expect you to be self -motivated too
• Confident with computers and able to multitask – we use multiple systems and software so experience with working with computers is important
• Be open and willing to learn – we provide training and all the necessary tools for you to do a great job. There will be plenty of feedback and guidance, but we ask for your dedication and a good work ethic

Available Roles

Multi-Function (Start date 13/03/2023) - Our multi-skilled agents are fully trained to take calls for virtually any department across Customer Operations and our agile culture allows us to change what we do quickly and effectively. It’s a flexible and fast paced role where you need to adapt to every situation. Together, we make a difference. Our agility and hard work means we’re able to step in and support the areas of the business that need us most, that’s what makes it so rewarding.

What next?