Claims Engineer

It’s an exciting time for Admiral as we continue to grow our car insurance business.  As a result, we are looking for Motor Claims Engineers to work in our long established Engineering department.

Please note, this is a role that can be office or home based, we’re as flexible as you need to be. To apply for the role you will need an adequate space in your home  that is free from distractions and a download speed of 4 mbps or higher and  a ping no higher than 30ms. To test your internet  speed please click here

Job Description

• To negotiate cost with both approved and non-approved repairers, decide on the best course of settlement for both the business and the customer.

• Where a repair is uneconomical, apply the correct salvage category

• Provide support to all departments acting as a referral point for technical issues whenever required to do so.

Main Duties and Responsibilities

• To negotiate cost received via the estimating systems

• Decide on the best course of settlement for the business and the customer, i.e. repair, total loss or cash in lieu.
• Take responsibility for speaking to customers whenever required to do so.
• From time to time visit approved repairers when the need arises.
• Provide technical support for all departments.
• Produce the optimal customer outcome at all times. Maintain excellent cost control, with an emphasis on safety of repair, ensuring that only areas of damage for which we are responsible are agreed and authorised.
• Share best practice with colleagues across all sites.
• Keep up to date with new technology and repair methods within the industry
• Make recommendations for any changes that may be beneficial to the company.
• Concentrate on self-development taking advantage of internal training programmes whenever possible to do so.
• Maintain and demonstrate core values of the business
• Skills
• Must be able to prioritise effectively.
• Must possess a good knowledge of Audatex estimating system
• Must be able to motivate other members of staff.
• To communicate and negotiate effectively, in both the written and spoken, to all key stakeholders
• Must possess an excellent working knowledge of repair procedures of all types of vehicles and an up-to-date cost of those repairs.

Experience

Required

Previous experience working as a body shop estimator, VDA or as a Motor Engineer.

Desirable

• LCV, classic car, super prestige, specialist vehicle and Electric vehicle knowledge
• IAEA, AQP and VDA qualification would be preferable
• 10+ years experience within the industry

About Admiral

We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. During these recent uncertain times, Admiral has been there to support every single employee. We are fortunate that during the COVID-19 pandemic we have not had to furlough any employees and we’re still growing as a business.

At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In Claims the customer will always be at the heart of everything we do. Join us and over 11,000 employees’ globally in one of our most challenging and rewarding departments.

We truly care about our customers and we’re very proud of the level of service we provide. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers. In a year which saw Admiral hit record profits we decided to give back to our customers, issuing over 110 million pounds back to our Admiral Group policy holders and the helping the local community.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidates experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.