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What Admiral looks for in a successful candidate

There is no one type of Admiral employee and we’re always looking for people who can bring new experiences and perspectives to our teams. 

To apply, and be successful in a contact centre job at Admiral, no previous experience in insurance or call centres is required. We consider the potential of the candidate, their eagerness to work here, and their ambition and enthusiasm, over any previous experience in a similar role. 

If you’re looking for an employer who values ambition, eagerness, inquisitiveness and a desire to learn, then a role at Admiral may be what you’re looking for.

Are certain qualifications needed?

You also don’t need any specific qualifications to join the contact centre teams at Admiral. If you are self-motivated, polite, friendly, responsible and hard-working then you already have the core skills and attributes we value in our team. We provide training for all other skills you’ll need to be successful in your role.

It’s just as important that you like us as we like you, so as part of the recruitment process you’ll get the opportunity to come to the office, where we’ll tell you a bit more about the company, you can sit in with the department you are applying to join and get the opportunity to ask any questions you have. 

When you attend one of our ‘meet and greets’ you’ll notice that we have a unique culture which we want staff to enjoy and believe in and who be great ambassadors for the business. If you believe in what you’re doing and you’re happy in your role, you will provide the best possible service to our customers, which is our philosophy, ‘people who like what they do, do it better.

Our application process

If this all sounds great to you and you want to stand out amongst the crowd, at the very first stage, focus on your application and CV. This is the first piece of information we’ll see about you so take the opportunity to go into as much detail as you can, drawing from any relevant experiences as much as possible. This is also your chance to show off the research you’ve completed on the role and the company. Candidates who have completed thorough research tend to sell themselves very well. And always use spell check!

What happens after the application process?

If you’re successful at the application stage, make sure you prepare for the telephone and face-to-face interview by thoroughly reading your job description and understanding what the department you are applying to is looking for.  This information can usually be found in the job description, which can be found on our website – try looking at the relevant department section, under ‘Working Here’. Also take a look at ‘Admiral Life’ to get a better understanding of our culture and what it’s like to work here.

You have a short window of opportunity to impress at the face-to-face interview and to allow the interviewers to gain good insight into your personality; be happy, and inquisitive, and always show your enthusiasm and willingness to learn, that will really impress the interviewers. Don’t forget to smile!

Top tips to be successful once you join us

Beyond the interview, if you are keen to build your career at Admiral, you’ll need to display a tremendous work ethic, with key qualities such as

  • Punctuality
  • Inquisitiveness
  • Successful at hitting targets
  • Ambitious
  • Friendly
  • Team player


To summarise, if you want to be a successful candidate...

Catch our eye at the application stage by having a detailed and error-free application.

Stand out at the telephone and face-to-face interview stage by showing that you’ve completed your research on the role and company – have a good understanding of both, and again expand on your answers as much as possible, drawing on any relevant experiences from college, university or a previous or current job.

In the face-to-face interview, relax, be yourself and smile.

Now you're prepared, the next step is to apply for a contact centre job, and if you have any questions, please feel free to contact us at workwithus@admiralgroup.co.uk.


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