menu

Accessibility tools

close

close

Search for a job

What Admiral looks for in a successful candidate

There is no one type of Admiral employee and we’re always looking for people who can bring new experiences and perspectives to our teams. 

To apply, and be successful in a contact centre job at Admiral, no previous experience in insurance or call centres is required. We consider the potential of the candidate, their eagerness to work here, and their ambition and enthusiasm, over any previous experience in a similar role. 

If you’re looking for an employer who values ambition, eagerness, inquisitiveness and a desire to learn, then a role at Admiral may be what you’re looking for.

Are certain qualifications needed?

You also don’t need any specific qualifications to join the contact centre teams at Admiral. If you are self-motivated, polite, friendly, responsible and hard-working then you already have the core skills and attributes we value in our team. We provide training for all other skills you’ll need to be successful in your role.

It’s just as important that you like us as we like you, so as part of the recruitment process you’ll get the opportunity to come to the office, where we’ll tell you a bit more about the company, you can sit in with the department you are applying to join and get the opportunity to ask any questions you have. 

When you attend one of our ‘meet and greets’ you’ll notice that we have a unique culture which we want staff to enjoy and believe in and who be great ambassadors for the business. If you believe in what you’re doing and you’re happy in your role, you will provide the best possible service to our customers, which is our philosophy, ‘people who like what they do, do it better.

Our application process

If this all sounds great to you and you want to stand out amongst the crowd, at the very first stage, focus on your application and CV. This is the first piece of information we’ll see about you so take the opportunity to go into as much detail as you can, drawing from any relevant experiences as much as possible. This is also your chance to show off the research you’ve completed on the role and the company. Candidates who have completed thorough research tend to sell themselves very well. And always use spell check!

What happens after the application process?

If you’re successful at the application stage, make sure you prepare for the telephone and face-to-face interview by thoroughly reading your job description and understanding what the department you are applying to is looking for.  This information can usually be found in the job description, which can be found on our website – try looking at the relevant department section, under ‘Working Here’. Also take a look at ‘Admiral Life’ to get a better understanding of our culture and what it’s like to work here.

You have a short window of opportunity to impress at the face-to-face interview and to allow the interviewers to gain good insight into your personality; be happy, and inquisitive, and always show your enthusiasm and willingness to learn, that will really impress the interviewers. Don’t forget to smile!

Top tips to be successful once you join us

Beyond the interview, if you are keen to build your career at Admiral, you’ll need to display a tremendous work ethic, with key qualities such as

  • Punctuality
  • Inquisitiveness
  • Successful at hitting targets
  • Ambitious
  • Friendly
  • Team player


To summarise, if you want to be a successful candidate...

Catch our eye at the application stage by having a detailed and error-free application.

Stand out at the telephone and face-to-face interview stage by showing that you’ve completed your research on the role and company – have a good understanding of both, and again expand on your answers as much as possible, drawing on any relevant experiences from college, university or a previous or current job.

In the face-to-face interview, relax, be yourself and smile.

Now you're prepared, the next step is to apply for a contact centre job, and if you have any questions, please feel free to contact us at workwithus@admiralgroup.co.uk.


posts

Admiral Life

Admiral colleagues sharing their career stories at the Staff General Meeting
Admiral, Where You Can

Teaser

General

Content Type

Blog

Publish date

02/05/2024

Summary

We’re consistently recognised as a Great Place to Work, and we’re incredibly proud to know that our people love working here, but why is this?  Well, we believe it comes down to our colleague

Teaser

Read on
Kyle Meacock

by

Kyle Meacock

Kyle Meacock

by

Kyle Meacock

How to work from home effectively

Teaser

General

Content Type

Blog

Publish date

24/04/2024

Summary

Whether you live alone or you're having to entertain three children, working from home is an adjustment for us all. Although working in your PJs all day sounds great, it's advised that you try and set

Teaser

Read on
Ben Moriarty

by

Ben Moriarty

Ben Moriarty

by

Ben Moriarty

jobs

Related jobs

Customer Sales Advisor

Salary

£23,719

Location

Cardiff

Job Type

Full time

Location

Cardiff

Department

Sales

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

Are you looking to take the first steps into developing a lifelong career? Why not start in a multi-award-winning company that prioritises your career growth and development. We are currently recru

Reference

8998

Expiry Date

01/01/0001

Bridie Nagle

Vacancy managed by

Bridie Nagle
Bridie Nagle

Vacancy managed by

Bridie Nagle
View Shortlist
Customer Sales Advisor

Salary

£23,719

Location

Swansea

Job Type

Full time

Location

Swansea

Department

Sales

Office address

Admiral Group House, 1 Langdon Road, Swansea Waterfront, Swansea, SA1 8AG

Description

Are you looking to take the first steps into developing a lifelong career? Why not start in a multi-award-winning company that prioritises your career growth and development. We are currently recru

Reference

8999

Expiry Date

01/01/0001

Samantha Bevan

Vacancy managed by

Samantha Bevan
Samantha Bevan

Vacancy managed by

Samantha Bevan
View Shortlist
Knowledge Manager

Salary

Location

Remote

Job Type

Full time

Location

Remote

Department

Customer Services

Office address

Remote

Description

We are seeking a highly organised, self starter with demonstrable Knowledge Management and ServiceNow experience to join us as a Knowledge Manager.  This is a crucial role responsible for implementing

Reference

9017

Expiry Date

01/01/0001

Katie Gratland

Vacancy managed by

Katie Gratland
Katie Gratland

Vacancy managed by

Katie Gratland
View Shortlist