Travel Fraud Handler

This is a new and exciting opportunity to join us and make a real difference in a key area of our claims process. We are recruiting for a new roles to help investigate and identify fraudulent claims.  

Your role will be responsible for the in-depth investigation of claims to help identify fraudulent customers. The role will require to use both tried and tested techniques (such as conversation management) and tools to root out potential fraudsters. In addition to training that will be provided you should have an inquisitive mind and be able to work under your own initiative as well as being comfortable dealing with sometimes challenging calls as part of the process of investigations.  

You will be coming in at an exciting time for the travel claims operation as we are in a period of rapid growth

Main duties

• Investigating and managing claims that have are high risk and may be fraudulent.
• Spotting trends or patterns in the claims you are investigating and ensuring this is shared with key stakeholders so that it can be considered as part of wider trends.
• Utilise techniques and solutions that help you to establish if a claim is fraudulent – you should be comfortable with using a number of sources such as data insights, fraud investigation techniques and tools that help you build a profile of the claims you are investigating.
• Successfully contribute to delivering the teams fraud savings targets.

Preferred experience and qualifications

• Experience of working in a claims fraud department preferred but not essential
• Insurance fraud qualifications preferred but not essential.
• A background in investigative techniques would be useful but not essential.
• Able to adapt and think quickly when presented with challenges from customers.
• Comfortable using data and insights to help you effectively in your role.
• Good computer literacy, candidates should possess good Microsoft office skills, including Word, Excel, Outlook, Power Point and Project.

About Admiral

We're Wales’ only FTSE 100 company with forward-thinking approaches and endless opportunities to test, learn and grow. There's a reason we've been named a best place to work: Our progressive culture, core values, and commitment to diversity and inclusion has created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Based on innovation and organic growth Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Admiral’s success goes hand-in-hand with having a strong people focused culture. We believe that happy people make happy customers and happy customers help increase profits. Our philosophy is a simple yet effective one: “people who like what they do, do it better”.

We truly care about our customers - they are at the heart of every decision we make. We’re very proud of the innovative products we offer and level of service we provide. Everything we do acknowledges the needs of our customers and by recruiting the right people, we can continue to provide great service and ensure an excellent experience for our customers.

Admiral people work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, great benefits, a share package based on company performance (after a year of service), a great work-life balance, nearby fitness and health centres, and many other perks (read about our benefits).

Find out more about us!

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. 

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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