Technical Supplier Relationship Manager (TSRM)

We are looking for an outstanding proven general insurance (home) account relationship manager to push forward the development and implementation of the Admiral Household Claims Supply Chain strategy that establishes Admiral as a top quartile market performer in the household supply chain market. 

Responsible for the management and relationships with key allocated technical buildings suppliers through the lifecycle of contractual agreements you will manage contract performance whilst identifying and delivering additional value into the Admiral Home Supply Chain.

Use recognised continuous improvement methodology to develop best practice and new controls that deliver excellent claims costs, process, lifecycle, and customer experience benefits.

Reporting directly to the Supply Chain Operations/Procurement Manager you will be operating in a highly agile environment whilst running and expanding the existing supplier management team.

Main Duties

• Extensive travel required (post pandemic) to supplier and Admiral offices
• Deploying tactical account management techniques across subsidence, environmental, drainage, asbestos and building repair commodities
• Manage key supplier contracts to ensure business change is supported by external vendors through account management and development
• Support compliance with relevant policies and procedures
• Implement and deliver rigorous governance through supplier relationships
• Identify opportunities to drive value and improve performance of existing and potential suppliers
• Manage capacity, performance and competitive tension panels
• Ongoing deep analytical performance management
• Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performance improvement
• Working with key stakeholders to development and implement sourcing and supplier account management strategy for household claims
• Designing solutions that develop great customer outcomes whilst contributing to efficient loss ratio results
• Work closely with Group Procurement to ensure sourcing arrangements are in place for all responsible commodities
• Review existing supplier arrangements for Household Claims Categories
• Ensure key supplier relationships deliver desired business outcomes
• Collaborate with suppliers to identify improvement opportunities
• Maintain commercial market awareness of the household market and associated categories
• Understanding of competitor activity, regulatory and legislative developments
• Maintain a leading competitive edge for household claims
• Deliver account management framework that ensures suppliers are managed in accordance with Admiral values and policies
• Ensure all contractual and regulatory requirements are met at all times
• Identify supply chain failings and develop improvement plans to manage risks to the business
• Develop robust contingency plans that can be implemented during times of disruption or surge

Key Skills, Qualifications and Experience

ESSENTIAL

• Experience of managing domestic household supply chain relationships
• Proven track record in technical buildings peril/commodity management including subsidence, environmental, drainage, asbestos and building repair commodities
• Household claims handling experience
• In depth knowledge of household supply chain partners in UK market
• Broad understanding of principles of insurance, risk management and claims handling
• Regulatory and legislative knowledge
• Extensive knowledge of BRN schedules of Rates
• Technical / property claims management background
• Drying and restoration (fire, flood, EOW) experience
• Major loss (including loss adjusting) experience
• Excellent analytical skills

DESIRABLE

• Dip/Cert CILA/CII
• CIOB/RICS qualified
• Track record of working remotely and in isolation
• Risk mitigation assessment skills

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.

We do not have a set salary for this position, as it will be dependent on the successful candidates experience. We are happy to see CVs from all candidates who meet the requirements, and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accomodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.