Business Analyst

Admiral Group is a leading FTSE 100 financial services company with over 11 million customers and 15,000 employees across the UK and Europe. Known for its innovative and customer‑centred approach, Admiral offers a wide range of insurance products and personal loans. We are proud to be ranked Number 2 in the 2025 Great Places to Work survey for Super Large Companies.

We focus on innovation, data‑driven decision making and sustainability, and we offer a workplace culture built on Communication, Equality, Reward and Recognition and Fun. It is a great place to grow your career while helping shape the future of financial services.

The Role

As a Business Analyst, you will help simplify and improve how our Risk, Internal Audit, Finance and People Experience teams work. You will remove friction from processes, improve data quality and accessibility and help introduce practical Data and Technology solutions that make day‑to‑day work easier and more efficient.

You will work closely with each team to understand how they operate, identify problems worth solving and support the design and delivery of solutions.

What You Will Do

• Work with teams to map processes, understand pain points and identify opportunities for improvement.
• Shape clear problem statements and success measures.
• Translate business needs into user stories, process maps, simple models and acceptance criteria.
• Partner with Technology and Data teams to design solutions across workflow, integrations, reporting and automation.
• Support UAT and ensure smooth rollout and early‑life support.
• Create and deliver training, communications and simple guidance for users.
• Track adoption, gather feedback and monitor value delivered.

What You Will Deliver

• A prioritised backlog of opportunities with clear value.
• Process maps and data flow diagrams.
• User stories, acceptance criteria and UAT results.
• Training materials, run books and adoption plans.
• Regular value and benefits updates.

Skills and Experience Required:

Essential Skills:

• Strong business analysis skills including facilitation, process mapping, requirements gathering and UAT support.
• Confidence discussing system architecture, APIs, integrations and release processes. Experience with Jira.
• Good data literacy, including understanding data structure, data quality and privacy considerations.
• Awareness of how AI can support business processes, with the judgement to know when it is the right or wrong tool.
• Strong stakeholder management skills and the ability to translate business processes into clear technical requirements.

Desirable: 

• Experience in Enterprise Risk Management, Internal Audit, Financial Control/FP and A or HR operations.
• Understanding of UK or EU financial services regulation.
• Basic Python or SQL skills.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email us or contact us on 07796212438. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.

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