Team Leader

The Broker Sales Team Leader plays a pivotal role in driving mortgage completions and leading a high-performing sales team. This hybrid role balances hands-on application management with strategic leadership, fostering strong relationships with broker firms and internal departments to deliver outstanding results.

Time Allocation

30% – Managing new mortgage applications through to completion

70% – Team leadership and strategic responsibilities

Key Responsibilities:

Application Management (30%) – Lead by example

• Oversee and progress new mortgage applications from submission to completion.
• Ensure timely and compliant processing aligned with lender and regulatory standards

Team Leadership & Strategy (70%)

• Lead, coach, and motivate Broker Sales Executives (BSEs) to exceed individual and team SLA’s and KPI’s
• Foster a high-performance culture by setting clear goals and expectations
• Identify training needs and coordinate development plans
• Conduct monthly performance reviews and provide ongoing feedback
• Act as escalation point for BSEs and broker firms
• Maintain regular contact with broker firms and their team leaders to strengthen partnerships
• Champion cross-functional collaboration with:
  • Quality Assurance
  • Underwriting
  • Business Change
  • Business Analysts
  • Data Teams
  • Marketing
• Support in regular team meetings to share updates, insights, and drive engagement

Skills and Experience:

Essential

• Proven leadership experience in a sales environment
• Minimum 2 years’ experience in Mortgage Broker Sales
• Strong communication and interpersonal skills
• Demonstrated ability to lead teams to meet and exceed sales targets

Desirable

• CeMAP or equivalent mortgage qualification
• Sound knowledge of specialist mortgage products and distribution, particularly homeowner loans

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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