IVA and Debt Management Plan Hander job in Cardiff

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An exciting opportunity has arrisen in a relatively new area of AFSL.

This role will involve working within the Late arrears Collections Team, specialising in Insolvency & Debt management plans. We are looking for someone who is willing to challenge processes and procedures to make positive improvements to the business.

Key Responsibilities:

Dealing with our Individual Voluntary Arrangements (IVA’s), Debt Management Plans (DMP’s), Bankruptcy & Debt relief order cases.
Ability to challenge, negotiate and possible reject any of the above.
Liaising with third parties via various ways of communication, including telephone and email.
Support and guide customers through challenging financial times
End to end Administration of all insolvency and DMP cases.
Scrutinising and making decisions on IVA & DMP proposals, this includes reviewing Income and expenditures and bank statements.
Ability to make positive changes & adapt our policies and principles using own initiative.

Skills required:

Time management and organisational skills - ability to prioritise tasks quickly and efficiently
High personal and work standards - attention to detail and accuracy of records
Excellent interpersonal and communication skills as you will have regular contact with customers and Third parties.
Ability to work alone effectively and part of a team.
Confident with working on Microsoft office applications, including Word, Excel & PowerPoint.

Requirements:

Previous experience working in a Late arrears Collections environment with previous experience with customers that fall into the below categories:

Individual Voluntary arrangements /Trust Deeds
Debt management plans/Debt Arrangement Schemes
Bankruptcy/Sequestrations
Debt Relief order

This role would ideally suit someone who has previously worked as an IVA advisor or a debt specialist/debt advisor.

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