Senior IT Support Analyst

Senior IT Support Analyst

Admiral Financial Services (AFSL) is the young, energetic lending arm of Admiral Group. Based on the 11th floor in Ty Admiral, we have the freedom to innovate like a small start up with the fortunate support of Admiral Group.

The journey started for us when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017 and since then, we have gone from strength to strength!

With ambitious plans for 2021, we’re looking for someone who is keen to learn, excited about getting stuck in and ready for a challenge. Our vision is simple, we’re creating a special lending business for our customers whilst also ensuring AFSL is a fantastic place to work.

As a business, it’s important that our staff are transparent, creative, curious and challenge with care, all whilst being actively involved in our culture.

The Role

Admiral Loans are looking for a Senior IT Support Analyst to help deliver an outstanding IT service.  We are a small team and as such the role will be varied, with opportunities to get involved in all aspects of IT service delivery.

Responsibilities

As a Senior IT Support Analyst you will be responsible for delivering a professional IT service that surpasses the expectations of users.

You will have a hands on approach

This will be a busy and fast paced role to match the ambition of Admiral Loans.  You will be required to work across multiple systems and processes.  Strong interpersonal and communication skills are essential as you will need to work closely with a range of stakeholders to help to achieve the business objectives.  You may also be responsible for coaching and mentoring more junior members of the team.

Working as a Senior IT Support Analyst you will be responsible for or involved in the delivery of the following:

• Supporting and trouble shooting in AWS and/or Azure – including O365, Azure AD, Teams
• Resolution of support tickets that have been escalated by first line support
• Asset management (hardware and software)
• Incident and problem management
• Work with the wider technology team on infrastructure developments and projects
• Liaise with 3^rd party suppliers
• Process improvement and documentation

Essential skills/experience needed:

• At least three years’ experience in a senior IT support role
• At least two years’ experience supporting and trouble shooting in the following environments in AWS S and/or Azure – including O365, Azure AD, Teams
• Passionate about providing an outstanding IT service to users
• Excellent interpersonal skills
• Ability to manage a varied workload and deliver to a deadline
• Proactive and constantly seeking to improve the service

Desirable skills/experience:

• Experience of working with the Fresh Service ITSM tool
• Experience of supporting Amazon Workspaces and Amazon Connect

Our Team:

• We’re a relatively new team and we’re growing quickly
• There are 30 of us in the technology team
• We are made up of CIO, CTO, Head of IT Security, Head of IT Systems, IT Architect, Development Lead, Software Engineers (3 levels, from Junior to Senior), Test Manager, Test Analysts (3 levels, from Junior to Senior), Automation Testers, DevOps Engineers, Data Architect and Support Analysts

About Admiral

We're Wales’ only FTSE 100 company. We have forward-thinking approaches and provide endless opportunities to test, learn and grow. There's a reason we've been named a Best Place to Work: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this, in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas:

Communication, Equality, Reward & Recognition, and Fun.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.