Retentions Consultant

At Admiral, we really believe that people who like what they do, do it better and happy staff makes happy customers.

We truly care about our customers and we’re very proud of the level of service we provide. No matter what department you’ll be working in, the customer will always be at the heart of everything we do. By recruiting people like you, who are customer-focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers.

We are an innovative insurance company and winners of the 2019 Sunday Times Best Companies to Work For.

Join us and over 10,000 employees globally in one of our most exciting and challenging high flying departments. Speaking with our customers who are considering leaving Admiral and looking to negotiate their renewal quote, our Retention Consultants excel in sales and superb customer service with the aim of winning their business again. They are fantastic negotiators, resilient and customer-focused.

This is a full-time position with long-term career prospects on offer. You don’t need any experience but you will need confidence, a proactive approach, and a friendly personality, not forgetting basic computer skills. We will teach you all the product knowledge you need to help you excel.

We work 40 hours per week, building up an hour and half of ‘flex’ each week, or eight extra days holiday days depending on how you like to use it. We share the weekend shift in Renewals, so we work weekends, but we never work more than 5 days in a row!  Your shifts will vary between the following hours;

Monday- Friday – 8am-8pm

Saturday – 9am-5pm

Sunday – 10am-4pm

Job Purpose:

• Take Renewals calls daily
• Use tools provided to negotiate and retain customers
• Upsell multicar and multiproduct
• Follow compliance guidelines and procedures
• Provide excellent customer service to our customers and staff
• Log front line complaints
• Hit department targets
• Main Responsibilities:
• Answer calls efficiently, lead by example and provide fantastic service whilst attempting to retain and increase the business
• Go above and beyond for your customers by providing excellent customer service
• Ensure work is dealt with accurately and to a high standard
• Accurately read scripts and follow procedures correctly
• Be a team player
• Suggest positive solutions for the customer journey
• Attend training sessions and take feedback on board
• Be a confident and motivated individual

Please note, this position is office based. We as a company have followed strict government guidelines in terms of COVID-19 as the safety of our staff is paramount and social distancing must be adhered to at all times.