Renewals Consultant
£17,600
Swansea
- Full time
Candidate Engagement Consultant - Corporate Services/Tech & Data
Start date
08/03/2021
About the job
This vacancy has now expired. Please see similar roles below...
"We are the largest car insurance provider and one of the largest commercial vehicle insurance providers in the UK. Admiral consistently feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. During these recent uncertain times, Admiral has been there to support every single employee. We are fortunate that during the COVID-19 pandemic we have not had to furlough any employees and we’re still growing as a business. To read more about how Admiral has responded to the COVID-19 pandemic please click here.
At Admiral, we really believe that people who like what they do, do it better and happy staff makes happy customers.
We truly care about our customers and we’re very proud of the level of service we provide. No matter what department you’ll be working in, the customer will always be at the heart of everything we do. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers.
Join us and over 10,000 employees’ globally in one of our most exciting and challenging high-flying departments. Speaking with our customers who are considering leaving Admiral and looking to negotiate their renewal quote, our Retention Consultants excel in sales and superb customer service with the aim of winning their business again. They are fantastic negotiators, resilient and customer focused
This is a full-time position with long-term career prospects on offer. You don’t need any experience but you will need confidence, a proactive approach, and a friendly personality, not forgetting basic computer skills. We will teach you all the product knowledge you need to help you excel.
In addition to the base salary of £17,600, after their probationary period Renewals staff earn on average £340 per month incentive and potential earnings are up to £1000 per month on top of your basic salary.
On average we work 40 hours per week, building up flexi time each week, or extra holiday days depending on how you like to use it.
We share the weekend shift in Renewals, so we work weekends, but we never work more than five days in a row, unless you want to! Your shifts will vary between the following hours;
Monday- Friday – 8am-8pm
Saturday – 9am-5pm
Sunday – 10am-4pm
Enjoy your lunch hour and break times at the free gym, in one of our chill out areas or enjoy your breaks taking advantage of the many benefits available to Admiral staff.
Please note, if you are successful in your application you will be required to work from home as well as the office. We as a company have followed strict government guidelines in terms of COVID-19 as the safety of our staff is paramount and social distancing must be adhered to at all times.
Job Purpose:
- Taking Retentions calls daily
- Using tools provided to negotiate and retain customers.
- Upsell Multivan and Multiproduct.
- Follow compliance guidelines and procedures
- Provide excellent customer service to our customers and staff
- Log front line complaints
- Hit department targets
Main Responsibilities:
- Answer calls efficiently and provide fantastic service whilst attempting to retain and increase the business
- Go above and beyond for your customers by providing excellent customer service
- Ensure work is dealt with accurately and to a high standard
- Accurately read scripts and follow procedures correctly
- Be a team player
- Suggest positive solutions for customer journey.
- Attend training sessions and take feedback on board
This is a full time postion working 38.5 hours a week
Related jobs
Salary
£23,400 plus incentive
Location
Cardiff
Job Type
Full time
Location
Cardiff
Department
Sales
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
About Admiral Admiral is a financial services company and part of Admiral Group, the only FTSE 100 company in Wales with a presence in the UK, the USA, Canada, India, France, Italy, and Spain. We
Reference
8632
Expiry Date
01/01/0001
Vacancy managed by
Samantha BevanVacancy managed by
Samantha BevanSalary
£23,400 plus incentive
Location
Swansea
Job Type
Full time
Location
Swansea
Department
Renewals
Office address
Admiral Group House, 1 Langdon Road, Swansea Waterfront, Swansea, SA1 8AG
Description
About Admiral Admiral is a financial services company and part of Admiral Group, the only FTSE 100 company in Wales with a presence in the UK, the USA, Canada, India, France, Italy, and Spain. We
Reference
8690
Expiry Date
01/01/0001
Vacancy managed by
Bethan RoyleVacancy managed by
Bethan RoyleSalary
£23,400 (plus incentive)
Location
Swansea
Job Type
Full time
Location
Swansea
Department
Sales
Office address
Admiral Group House, 1 Langdon Road, Swansea Waterfront, Swansea, SA1 8AG
Description
*Important! - Although this position is remote working, you will be required to attend one of our offices at least once a month or in the event of technical issues (such as broadband issues/device iss
Reference
8633
Expiry Date
01/01/0001
Vacancy managed by
Bethan RoyleVacancy managed by
Bethan RoyleRelated posts
Teaser
Contact CentreContent Type
BlogPublish date
02/08/2023
Summary
How do we get you ready to speak to customers? Our Contact Centre induction is all about getting you prepared when you join us as a Customer Advisor with the confidence and skills to give
by
Bridie Nagle
Teaser
Contact CentreContent Type
BlogPublish date
29/06/2023
Summary
Welcome to Admiral, where your professional growth takes centre stage. If you're seeking an exciting career, you've come to the right place. Contact Centre jobs offer a great way to hone your list
by
Ben Moriarty
Teaser
GeneralContent Type
BlogPublish date
13/03/2023
Summary
Starting a new job is an exciting time. But there is an element of uncertainty with any new venture. No doubt there’s going to be lots to absorb in the first week, from learning your colleagues’
by
Kyle Meacock
Teaser
Contact CentreContent Type
BlogPublish date
07/02/2023
Summary
Just because you don't have a lot of experience, that doesn't mean a great job is out of reach. Actually, most employers will be looking for someone who can do the job and do it right, rather tha
by
Ben Moriarty
Teaser
Contact CentreContent Type
BlogPublish date
15/12/2022
Summary
There is no one type of Admiral employee and we’re always looking for people who can bring new experiences and perspectives to our teams. To apply, and be successful in a contact centre jo
by
Kyle Meacock
Teaser
Contact CentreContent Type
BlogPublish date
03/10/2022
Summary
Have you found yourself eyeing our Contact Centre jobs but wondering if you've got the right experience to even be considered for an interview? Well, you're in luck because most of our roles don't
by
Ben Moriarty
Teaser
Contact CentreContent Type
BlogPublish date
05/03/2021
Summary
Our Contact Centres are the frontline of Admiral and the beating heart of our business. Much of our success as a company depends on the day-to-day interactions that take place with custome
by
Nicola Draper-Walters
Teaser
ClaimsContent Type
BlogPublish date
17/12/2019
Summary
We caught up with Chris, who began his Admiral career almost nine years ago, after spending six years as a Lance Corporal, having served two tours in Iraq. We were extremely proud to public
by
Kyle Meacock
Our Benefits
As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about! Here are a few of our more popular ones.
Share
Schemes
Flexible
Working
Local
Discounts
Travel Season
Ticket loans
Groups
& Societies
Development
Opportunities