Renewals Consultant

We are the largest car insurance provider and one of the largest commercial vehicle insurance providers in the UK. Admiral consistently feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. During these recent uncertain times, Admiral has been there to support every single employee. We are fortunate that during the COVID-19 pandemic we have not had to furlough any employees and we’re still growing as a business. To read more about how Admiral has responded to the COVID-19 pandemic please click here.

At Admiral, we really believe that people who like what they do, do it better and happy staff makes happy customers.

We truly care about our customers and we’re very proud of the level of service we provide. No matter what department you’ll be working in, the customer will always be at the heart of everything we do. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers.

Join us and over 10,000 employees’ globally in one of our most exciting and challenging high-flying departments. Speaking with our customers who are considering leaving Admiral and looking to negotiate their renewal quote, our Retention Consultants excel in sales and superb customer service with the aim of winning their business again. They are fantastic negotiators, resilient and customer focused

This is a full-time position with long-term career prospects on offer. You don’t need any experience but you will need confidence, a proactive approach, and a friendly personality, not forgetting basic computer skills. We will teach you all the product knowledge you need to help you excel.

In addition to the base salary of £17,600, after their probationary period Renewals staff earn on average £340 per month incentive and potential earnings are up to £1000 per month on top of your basic salary.

On average we work 40 hours per week, building up flexi time each week, or extra holiday days depending on how you like to use it.

We share the weekend shift in Renewals, so we work weekends, but we never work more than five days in a row, unless you want to!  Your shifts will vary between the following hours;

Monday- Friday – 8am-8pm

Saturday – 9am-5pm

Sunday – 10am-4pm

Enjoy your lunch hour and break times at the free gym, in one of our chill out areas or enjoy your breaks taking advantage of the many benefits available to Admiral staff. 

Please note, if you are successful in your application you will be required to work from home as well as the office. We as a company have followed strict government guidelines in terms of COVID-19 as the safety of our staff is paramount and social distancing must be adhered to at all times.

Job Purpose:

• Taking Retentions calls daily
• Using tools provided to negotiate and retain customers.
• Upsell Multivan and Multiproduct.
• Follow compliance guidelines and procedures
• Provide excellent customer service to our customers and staff
• Log front line complaints
• Hit department targets

 Main Responsibilities:

• Answer calls efficiently and provide fantastic service whilst attempting to retain and increase the business
• Go above and beyond for your customers by providing excellent customer service
• Ensure work is dealt with accurately and to a high standard
• Accurately read scripts and follow procedures correctly
• Be a team player
• Suggest positive solutions for customer journey.
• Attend training sessions and take feedback on board

This is a full time postion working 38.5 hours a week