Remote Customer Advisor
Remote
- Full time
£23,719 plus incentives
About the job
This vacancy has now expired. Please see similar roles below...
"Are you looking to take the first steps into developing a lifelong career? Why not start in a multi-award-winning company that prioritises your career growth and development.
We are currently recruiting for Remote Customer Advisors to join our fun, competitive and industry leading Customer Loyalty department!
So, what is the role of a Remote Customer Advisor? You’ll be talking to our customers on the phone every day, focusing on providing exceptional customer service. As we are a regulated company, you’ll also have some compliance standards to uphold. Don’t worry if you’re not experienced in insurance, we’ll provide you with all the right training and tools to confidently deliver great service in no time!
If you’re looking for a workplace where you can just be yourself, you’re in the right place! It’s an intense job, so we make it a priority to support each other, even though you will be working remotely.
Our Customer Loyalty Department
As a Remote Customer Advisor you'll mostly be taking inbound calls from existing customers and offering solutions to benefit our customers, whether that be negotiating the best price at renewal, including extra cars, homes or vans to their policy, or simply dealing with general customer queries. Our area is constantly evolving to keep up with the needs of our customers and to ensure we have a competitive edge. We're proud of our inclusive and collaborative culture.
Our people are always at the forefront of what we do, so we’ll always make sure we give you the skills and knowledge to excel in your role. In addition to the base salary of £23,719 there’s also the potential for earning incentive every month.
As a member of our Customer Loyalty Remote team, we expect you to:
- Deliver excellent customer service
- Communicate effectively
- Collaborate as a team
- Be self-motivated
- Be open to learning
- Be resilient
Why join us?
There’s so many things that make Admiral such a great place to work, we couldn’t possibly put it all into writing! Our culture is something that needs to be seen to be believed, so we’ve tried to capture it here.
We’ll support you to grow and progress in your career with us, whether that be to specialise in your role or progress towards management. The main thing for us is that you feel fulfilled and enjoy working here! We want our investment in you to shine through, from continuous quality training to dedicated wellbeing support, so you’ll be able to reach your full potential at Admiral.
The application process
We follow a quick and easy three-stage application process. After you submit your application, a member of the team will review it. If your application is successful, you will be asked to participate in a short telephone interview. Succeed here, and the third and final stage involves attending a Teams Interview with two of out managers from the department.
- Full time
- Customer Services
__jobinformationwidget.freetext.LocationText__
Remote
Start date
2024-09-23
Talent Partner - Claims, Ops & Non-Motor
What areas do you look after?
I recruit for everything Non-Motor volume, which includes Admiral Law, Travel, Home and Pets
Tell us about you and your Admiral story?
I graduated from a Sports Journalism University course in 2016 and was left wondering where my future career would lie. After working for a year in a Contact Centre, I applied for different admin roles, where I fell into the world of internal recruitment and fell in-love with it. I have been working in internal recruitment for almost 6 years now and really wanted to find a role where I could grow even more as a recruiter. After hearing so many great things about the culture at Admiral I felt like it was a no brainer, and the perfect place for me to be able to develop myself even further.
Why would you recommend Admiral?
Since joining Admiral, I’ve never felt so welcomed into a team. Every person, whether in Recruitment, or the wider business has welcomed me with open arms. A hug non-negotiable for me was joining a team that supports you and your development, and I feel like Admiral has done this in my short time since joining.
Our Achievements
Related jobs
Salary
Location
Hybrid
Job Type
Full time
Location
Hybrid
Brand
Admiral Group
Department
Corporate Governance
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
(This is a hybrid role, and it requires travel to our Cardiff office regularly) Group Senior Risk Executive - Operational Resilience We’re looking for an enthusiastic Group Senior Risk Executive
Reference
10750
Expiry Date
01 Jan 0001
Vacancy managed by
Helen HuntVacancy managed by
Helen HuntSalary
Location
Hybrid
Job Type
Full time
Location
Hybrid
Brand
Admiral Group
Department
Corporate Governance
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
(This is a hybrid role, and it requires travel to our Cardiff office regularly) Group Senior Risk Executive - Third-Party & Supplier Risk We’re looking for an enthusiastic Group Senior Risk Exec
Reference
10707
Expiry Date
01 Jan 0001
Vacancy managed by
Helen HuntVacancy managed by
Helen HuntSalary
Location
Cardiff
Job Type
Full time
Location
Cardiff
Brand
Admiral Group
Department
Finance Services
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
We’re looking for an enthusiastic, hardworking, and proactive Personal Assistant, to provide support to our EUI (UK) CFO, Director of Group Finance & Senior Group Finance Manager, on either a part-tim
Reference
10438
Expiry Date
01 Jan 0001
Vacancy managed by
Allison MartinVacancy managed by
Allison MartinOur Benefits
We know our colleagues work hard to serve our customers and keep us innovating, so it’s important to us that they’re well-rewarded.
Alongside our competitive pay we also offer a share package, career growth and development opportunities and a whole host of other great benefits!
Explore our benefits below to discover Where You Can
Where You Can Be You
Financial & Mortgage
Advice
24-Hour
Ecare
Cycle to Work
Scheme
Annual Holiday
Allowance
Flexible
Working
Simply
Health
Private Health
Cover
Critical Illness
Cover
Where You Can Grow & Progress
Learning and
Development
Educational
Sponsorship
Accredited
Qualifications ILM
iLearn
Online Learning
Buy a Book
Scheme
Developmental
Coaching
Port of
Calls
Internal
Mobility
Where You Can Make a Difference
Groups and
Societies
Socials and Team
Days Out
Multi Faith / Quiet
Rooms
Admiral Community
Fund
Give as You
Earn
Awards and Star
Lunches
Corporate Social
Responsibility
Impact
Hours
Where You Can Share In Our Future
Share
Schemes
Refer a Friend
Bonus
Colleague and Family
Insurance Discount
Group Life
Assurance
Pension
Scheme
Life Event
Loan
Tickets to Sponsored
Events
Tusker Salary
Sacrifice