Business Analyst (IT PMO Tribe)

As a Business Analyst, you’ll collaborate closely with stakeholders across business and technical teams to shape, analyse, and deliver change across Admiral Group.

Your primary role is to bridge business needs with technical solutions. By identifying, analysing, and translating needs into clear, actionable requirements, you'll ensure our solutions align with strategic goals, meet end user needs, improve efficiency, and deliver meaningful value.

You’ll play a key role in understanding the real problems to solve, identifying opportunities, and facilitating effective communication across business and technical teams to ensure solutions are technically sound and meet business and customer expectations.

You’ll support analysis throughout the entire change lifecycle, from early discovery to post-implementation and operate confidently across agile, waterfall and hybrid environments.

Strong communication, critical thinking, and the ability to turn complex problems into clear recommendations are essential.

In this role you’ll collaborate with stakeholders of all levels and be confident in leading workshops to elicit requirements, frame problem statements and guide decision making.

Main Duties:

• Collaborate and engage with stakeholders of all levels to gather, document, and analyse business and technical needs.
• Define and apply a structured business analysis approach to support effective delivery of change initiatives.
• Translate business needs into clear, actionable requirements, user stories, use cases and functional specifications as appropriate.
• Document and evaluate current and target state processes and identify areas for improvement to drive efficiency, reduce risk, and enhance customer experience.
• Analyse customer feedback, data, and insights to support identification of requirements.
• Create and maintain detailed analysis documentation including Business Requirements Documents (BRDs), use cases, user stories, functional specifications, and process diagrams as appropriate throughout the delivery lifecycle.
• Collaborate with Architecture and delivery teams to determine optimal solutions based on business needs.
• Support planning and prioritisation through data driven insights, customer feedback, business value, and impact assessments.
• Validate solutions meet business needs and transition smoothly into the live environments.
• Assist in third party vendor selection and delivery.
• Identify and support the managing of risks, assumptions, issues, and dependencies.

Skills and experience:

Essential

• Substantial experience leading business analysis across large‑scale, complex IT and business change, including end‑to‑end technical delivery.
• Strong understanding of Software Development Lifecycle (SDLC) and change delivery methodologies, with experience working across agile, waterfall and hybrid environments.
• Excellent written and verbal communication skills, with the ability to engage confidently with stakeholders at all levels.
• Strong problem‑solving skills and the confidence to challenge constructively.
• Proven ability to translate complex business needs into clear, actionable requirements.
• Confident in leading workshops to elicit requirements, frame problem statements and guide decision‑making with stakeholders at all levels.
• Proficient in creating detailed analysis documentation (e.g. Lean UX canvas, business case, BPMN process models, BRD’s, user stories, functional Specifications etc).
• Experience supporting testing activities, including defining acceptance criteria, clarifying requirements, and reviewing test cases.
• Experience collaborating with Architecture, Developers, QA, Engineering and Delivery teams to support end‑to‑end delivery.
• Experience working with third‑party vendors, including supporting RFI/RFP activity, supplier selection and evaluating proposals.
• Comfortable contributing to commercial discussions, contract considerations and procurement or vendor‑management processes.
• Exposure to regulated environments or high‑risk change, with an understanding of governance and control frameworks.
• Confident using tools such as Teams, SharePoint, Word, Excel, PowerPoint, Visio, JIRA, MIRO, Copilot and Confluence as minimums.

Desirable:

• Mid to Senior-level, with 4-5+ years’ experience as a Business Analyst, Senior BA, or equivalent role
• Experience within regulated environments, Financial Services, or insurance.
• Proficient in business analysis tools and methodologies.
• Relevant professional qualifications: IIBA, BCS, or equivalent (e.g. ECBA, CCBA, CBAP, BCS foundation etc).
• Experience in uplifting BA maturity, including developing BA templates, processes, standards, and ways of working.
• Ability to mentor other Business Analysts and help embed stronger BA practices across the team.

Working arrangements

This is a hybrid role, with an expectation to attend the Ty Admiral Cardiff office once per month for local employees, and once per quarter for colleagues over 50 miles from our office.

Interview Process:

1 Stage Interview including an in-interview task.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email us or contact us on 07386697107. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.

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