Recoveries Team Leader

Admiral Money is looking for a Recoveries Team Leader to support the Collections function during a period of growth to help shape processes, support colleagues, and drive positive performance across the team.

About Admiral Money

Admiral Money is an exciting, new division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral. 

The journey started when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017. Since then, we have gone from strength to strength and have some exciting plans for the future.

We’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.

About the Role

This brand-new role involves helping to shape and develop our recoveries function for both Unsecured Personal Loans and Car Finance agreements, taking a lead in the day to day running of the team whilst we transition to a new way of working. The successful candidate will be able to quickly fit into a fast-moving, innovative, and high-profile environment, and will be required to hit the ground running. The successful candidate will be given responsibility, empowerment and scope to set direction and lead the way, whilst very much retaining a hands-on approach.

The ideal candidate will have experience in Insolvency, Debt Management and Debt Outsourcing.

Responsibilities

• Leading by example in supporting the team to manage the day-to-day workload.
• Using your strong leadership skills to lead a small team and maintain a positive working environment.
• Complete appraisals, 1-2-1’s, team meeting/training sessions, and deliver regular coaching & feedback sessions.
• Represent Collections in relevant internal/external forums and update key stakeholders on the team’s activities and performance.
• Liaising with external Companies including Debt Collection Agents, Solicitor firms, Debt Charities, Debt Sale Companies and system providers.
• Supporting with the wider Collections Strategy Team to drive changes, enhancements, improvements and documenting processes.
• Prioritise workloads and analyse team’s productivity including conducting quality checking.
• Contribute positively to the wider Collections management team, ensuring the department provides a happy, positive, and supportive working environment for staff.
• Deputising for the Collections Strategy Manager where needed.

Requirements

• Have experience in developing a team in a Recoveries function in a Financial Services company (Including experience of working with structured debt e.g. IVA, DMP’s and Bankruptcies)
• Have the confidence to build new and challenge existing work practices to ensure we are continuously improving as a team
• A strong focus on quality, be receptive to feedback, and effective when giving feedback to others
• Experience with collaborating with people from all levels across an organisation
• Understanding of financial services regulatory landscape and impact this may have upon our collection’s operation.

If you've got 3 of the 5 skills we're looking for, we still want to hear from you!

Please note: this is a hybrid role and will require working onsite in our Cardiff office once per week.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration.

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