Project Managed Claims Handler

The Project Managed Claims (PMC) Team handles high value/complex Household claims. Handlers will be responsible for dealing with Customer’s new claim and existing claim enquiries, ensuring we are working to strict deadlines and targets and creating a positive work culture.

Main Duties and Responsibilities

The PMC Handler will be required to:

• Ensure that we are TCF and act in a professional manner at all times. Handlers will be     responsible for ensuring that customer information is safeguarded at all times and we follow the Data Protection Act 1998
• Setting up new household claims, capturing accurate information and establishing the facts of the incident from the caller.
• Handle a case load of high value/complex Household claims
• Accurately check all details on a claim and ensure the reserve accuracy throughout the life of the claim
• Identify and assist in pursuing recoveries
• Adopt a pro-active approach to all claims in order to achieve settlement in a timely fashion
• Liaise with our Third Party Suppliers to ensure they have all the relevant information to handle a claim, and chase for responses if required.
• Ensure Underwriter requirements are checked in respect of the submission of claims
• Undertake special projects, as required
• Meet and exceed departmental quality targets
• Provide feedback and assist in training to Household claims handlers when required
• Be a technical point of referral for the HH claims team

Training and Education 

No formal training and education is necessary other than a sound educational background.  Any Insurance qualification is an advantage.

Skills and Knowledge

• Previous household claims experience is essential
• An awareness of high value/complex household claims issues and an attention to detail

Behavourial Skills

The Candidate will have a positive attitude to work and maintain general office standards and discipline in accordance with Company Procedures, effective time management and organisational skills, good written and verbal communication skills, attention to detail and accuracy as well as being a Team player. The handler must be flexible to varying working hours including working evenings and weekends.