Product Owner

In the Operational Change Team, we have a vacancy for a Product Owner that will focus on delivery of IT change in the sprint teams of the Contact Centre Ops Tribe (formerly known as a Business Analyst).

The Product Owner is the bridge between the people requesting the change and the IT staff who build it. The role varies between managing backlogs of change and working embedded in an IT team to help deliver new functionality.

The Contact Centre Ops tribe is responsible for the Guidewire system and any associated integration points and is made up of the Operational Change Team and the IT software developers and testers.

The ideal candidate would have a good knowledge of the system, and a good understanding of business processes. An understanding of IT is desirable but not essential.

The main duties of the role include understanding, designing and documenting change to the Guidewire system and then supporting both IT and the business during the development stage.

The job is busy and rewarding and offers a varied and interesting workload. Although we do work with IT to deliver change, many people throughout the business have the right skillset to be a great success as a Product Owner. If you are thorough, able to work in a fast-paced world, can solve problems and have an eye for detail then this might be the job for you.

Key duties:

• Capture change requirements and work with the development teams to deliver these
• Ensure sign-off of overall design and acceptance criteria by all relevant parties to include Business Stakeholders & IT
• Acting as a liaison between the stakeholder and the IT teams throughout the implementation
• Work with testers during testing phase to make sure requirements are delivered as agreed with the stakeholders and are of high quality

Essential Skills:

• Strong customer and commercial focus
• Detailed understanding of call centre processes
• Good understanding of Guidewire
• Excellent written and verbal communication skills
• An ability to keep good relationships and act as link between your customers – IT delivery and the Call Centre
• Ability to manage multiple tasks and projects at one time
• An ability to think logically to provide solutions that work for the call center and the technology

Desirable (not essential)

• Experience of working in an agile development environment
• Experience working on items being delivered through IT

Salary, Benefits and Work-Life Balance:

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2020 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.