Product Lead (Maternity Cover)

The Product Lead for the Digital Quote and Buy Journey is pivotal in shaping and delivering exceptional digital experiences for customers seeking to purchase products online. This role is responsible for leading the end-to-end development, optimisation, and ongoing management of the digital quote and buy process, ensuring seamless, user-centric journeys that drive conversion and customer satisfaction.

Key Responsibilites

• Own part of the digital quote and buy product vision, strategy, and roadmap, aligning with wider business objectives and customer needs. Parts currently consist of Motor, Household and Multi
• Prioritise a backlog with cross-functional teams, including UX/UI designers, developers, marketing, operations, and analytics, to deliver best-in-class digital journeys.
• Continuously analyse user behaviour, market trends, and competitor offerings to identify opportunities for improvement and innovation.
• Define and monitor key performance indicators (KPIs) such as conversion rates, drop-off points, customer satisfaction, and digital sales growth.
• Collaborate with stakeholders to gather requirements, prioritise features, and validate solutions through customer feedback and data-driven insights.
• Champion agile methodologies and iterative development to ensure rapid delivery of enhancements and fixes.
• Ensure the digital quote and buy journey complies with relevant regulatory standards, data protection, and accessibility requirements.
• Coordinate with technology teams to integrate the front-end customer journey to back-end systems, third-party platforms, for a seamless online to offline experience.
• Develop, deliver, and maintain training and support materials for internal teams, as well as manage and support a team of product owners to achieve both team and individual objectives.

Required Skills and Experience 

• Proven experience in a product management or product lead role, ideally within Admiral product community, e-commerce, insurance, financial services, or similar digital environments.
• Strong understanding of digital customer journeys, UX/UI principles, and conversion optimisation.
• Strong people management skills, with a proven track record of motivating, developing, and supporting high-performing teams.
• Excellent analytical skills, with the ability to interpret complex data and generate actionable insights.
• Demonstrable leadership and stakeholder management abilities, with experience leading cross-functional teams.
• Solid grasp of agile and lean product development methodologies.
• Outstanding communication, presentation, and influencing skills.
• Knowledge of regulatory frameworks, GDPR, and accessibility standards is highly desirable.
• Customer-centric mindset, with a passion for delivering outstanding digital experiences.
• Innovative thinker, eager to challenge the status quo and drive continuous improvement.
• Adaptable and resilient, thriving in fast-paced and evolving environments.
• Collaborative team player, able to build strong relationships across business functions.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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