Head of Underwriting Oversight - AIGL (Admiral Insurance Gibraltar Limited)

Admiral Insurance (Gibraltar) Limited

AIGL is part of the Admiral Group, a FTSE 100 financial services group with over 11 million customers, a turnover of £6.1bn (2024) and 15,000 employees.  AIGL is the Group’s largest entity by premium written, underwriting a significant part of motor, household, travel, pet and other lines of the UK business. We are recruiting talented and driven individuals to grow our presence in Gibraltar.  Admiral values diversity and flexibility and seeks to create an inclusive, fun and enabling environment at work.

Please note this role will require at least 50% of your time to be based in Gibraltar, in Office. Travel and accommodation will be covered for those based outside of Gibraltar.

Head of Underwriting

The Head of Underwriting Oversight role offers a varied and multi-dimensional perspective on both AIGL and the wider Admiral Group working closely with stakeholders at the Group Head Office in the UK. The role will evolve over time and the successful candidate will be expected to engage in the following areas:

• Build, manage and nurture effective partnerships with outsourced pricing and underwriting teams (EUI Limited and Able), ensuring alignment with AIGL’s values and customer first approach
• To specifically consider the needs and expectations of the customer in the underwriting process and ensure that good customer outcomes are at the heart of our activities
• Provide thoughtful oversight of underwriting performance across all product lines, ensuring high standards, transmitting best practice across the business and acting as a critical friend to the business
• Ensure compliance with Customer and Consumer Duty requirements by overseeing product governance and delivering fair value across all underwriting activities.
• Initially working alongside the Underwriting Responsible Individual to deliver clear, insightful quarterly updates to the AIGL board, highlighting key developments such as:
  • Variations on policy terms for all products
  • Pricing rate changes or changes in risk selection
  • Targeted market segments/ market pricing changes
  • Changes to portfolio/ business mix
  • Updates on responses to external legislative change
  • Exclusions and other commercial or reinsurer mandated changes
• Serve as a trusted point of contact for any regulatory queries and thematic reviews relating to underwriting and pricing
• Provide commercial review of existing product lines with periodic thematic deep dives to understand business drivers
• Provide input to and help optimise current structures in place with distribution intermediaries and consider effects on other stakeholders in the value chain (reinsurers, regulators etc)
• Work alongside the actuarial reserving team to review, challenge and optimise management best estimate loss ratios based on latest claims and pricing data
• Analyse and provide recommendations to senior management on monthly underwriting and other distribution trends
• Review and challenge new product proposals and ventures
• Contribute to and support the business planning processes, including delivery of the AIGL business plan to the Board in line with the Group business planning timetable

What you bring

• Deep experience in insurance underwriting and/or pricing.
• Familiarity with regulatory requirements in Gibraltar and /or the UK and experience managing regulatory relationships and audits.
• Strong understanding of Customer and Consumer Duty principles, including fair value assessment and product governance frameworks.
• Strong technical knowledge and understanding across the underwriting landscape, with the ability to oversee, and consolidate, the underwriting activities undertaken at AIGL and through to the UK businesses.
• A collaborative mindset with a strong ability to build trusted relationships with partners and stakeholder including TPAs and reinsurers.
• Confidence and credibility to influence and challenge senior leaders across the business while remaining open to diverse perspectives.
• Strong analytical and problem-solving skills, with the ability to assess risks and implement effective controls, as well as evaluate pricing and underwriting data and identify trends or risks.
• Organisational agility and leadership skills to manage complex claims strategies and teams as well as multiple priorities and deadlines with care and precision.
• Exceptional communication and negotiation skills, to collaborate with stakeholders and represent AIGL effectively.
• A commitment to inclusivity and a willingness to learn and grow.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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