Product Assistant

Who are the Veygo team

We’re a group of everyday people like you really, but additionally we’re all passionate as a team to change the world of mobility, by providing flexibility for people’s lifestyles. We want people to have the opportunity to take control of their own journey.

As a business we have the best of both worlds…On a day-to-day basis we run as a typical tech start-up with all the energy, freedom and flexibility that provides. While being a part of the Admiral Group provides us with a wealth of knowledge and experience to support our growth, and we’re ambitious to grow quickly!

We have a strong talented squad of 80, but we have big ambitions right now and we’re on the lookout for more creative and passionate people to join the team to help us make things happen.

Your job title would be:

Product Assistant.

Everything we do is focused on the customer, without them we’re nothing, and our mission is simple - remove barriers and replace them with possibilities. Right now we need someone to help us to create, build & launch new products and strengthen our foundations, whilst always thinking of our customers. You will be part of a small “tribe” working together to achieve some big things – the role will be varied and challenging, with lots of support and opportunity for development. You’ll work closely (partly or fully remotely) with your direct team, expert teams in different areas around the business, software engineers, external companies that are helping us along the way and - most importantly - our customers. You’ll have the opportunity to shape the role as you go and put your own stamp on the way you work so you don’t have to be a passenger.

The stuff you’ll be responsible for:

• Supporting Product Owners in building, launching, and developing products
• Talking to our customers to understand the jobs they need to do in their lives and how we can best help them
• Collaborating with our expert teams in design, marketing, data & pricing, customer operations, compliance and engineering on delivering better customer experience
• Helping to define product improvements by using tools such as Tableau (product data) and Sessioncam (videos of customers using the site)
• Regularly carrying out research on the market and our competitors, for both existing products and new product concepts
• Helping to identify current and future market opportunities
• General support and administrative tasks when required

We need you to:

• Be obsessed with our customers and the ways in which we can add value to their lives
• Communicate excellently, both verbally and written
• Want to build a career – there will be lots of opportunities for you at Veygo, and we need you to be proactive in pushing yourself to the next level
• Build and maintain awareness of the market, the changes happening around us and the finer details of the products we offer
• Use Word and Excel comfortably (we can teach you how to use the other programmes we use)
• Be curious - want to learn everything you can and never be afraid to ask “why?”
• Always have your eye on the details and be super organised
• Be comfortable with change – we’re always adapting as a company and so your role and the structure around you may change / evolve

These would be great, but not a deal breaker:

• Previous experience in a product role
• A good track record of gathering customer feedback and turning it into product improvement ideas
• Some experience of helping to manage projects
• Able to spot trends in data and come up with ideas to influence it

The good stuff - why join Veygo!

We don’t have a set salary for this position as it will depend on the successful person’s experience.

• Brand new custom-designed city centre office with lots of creative space
• Free book scheme
• A day off once a month for professional development
• Team away days every quarter (could be anything from paintballing to a pottery class)
• Access to a gym (when that’s allowed again)
• Flexible working
• Much more…

Most importantly, this role offers the chance to be part of an amazing story from the outset and play a crucial role in making things happen, whilst building a successful career in product design and working closely with experts in their field who want to develop you

Additional Information

We’re happy to discuss remote working options but we would like to see your face in the Cardiff office from time to time. Please have a chat with the Recruitment Officer looking after this position about flexible working if you want to know more.

At Admiral, we’re proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible. Please contact the Recruitment Officer looking after this position if you have any questions.

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