Operational Resilience Analyst

On 1^st April 2025, the FCA and PRA’s Operational Resilience regulations came into full effect for the UK financial services industry to ensure the resiliency of firms’ Important Business Services (IBS). The objective of the regulation is to ensure that firms like Admiral can prevent, adapt, respond to, recover, and learn from operational disruptions. 

The Operational Resilience team is currently hiring an Operational Resilience Analyst to join our growing team.   In this role, you will coordinate and support the continuous development, embedding and management of Operational Resilience activities within Admiral EUI.

You will work closely with a broad range of stakeholders, including target business areas to understand and analyse Operational Resilience needs across the company. Working diligently to support our Important Business Services (IBS) within EUI, you will instil best practice to ensure continuous compliance to regulations, and internal policies.

Key Responsibilities

This is not a full definition of the role but covers aspects and drivers for success. Focus areas will flex to the skills of team members and needs to the team’s delivery, therefore the role may not encompass everything listed below;

• Support the delivery of the Operational Resilience framework, ensuring that it is embedded across the organisation and in line with regulatory obligations.
• Leading activities and discussions around the Operational Resilience eight steps, including;
  • IBS identification and impact tolerance setting
  • IBS dependency mapping
  • Resilience assessments and resilience vulnerability identification           
  • Scenario testing
• Engaging and collaborating with stakeholders across Admiral (such as Claims, Pet, Travel Ops, IT and Household) acting as an advocate for Operational Resilience to spread awareness and drive activities.
• Developing scenario tests, ensuring appropriate scenarios and coordination with business resilience areas, the business, and technology.
• Performing scenario testing across all IBS areas and departments to assess resiliency and identify gaps.
• Tracking Operational Resilience vulnerabilities to ensure they are remediated and/or mitigated, and proactively identifying new ones that need to be addressed and controls, risks and mitigations.
• Supporting the running of the Business Resilience Forum and Business Resilience Working Group, including producing meeting packs and minutes.
• Supporting the production of annual self-assessment of operational resilience work performed within the Operational Resilience area.
• Reviewing change activity across the business to assess and understand potential Operational Resilience impacts.

In addition to the above core responsibilities, you will be expected to assist the team in delivering against our wider objectives including management support, as necessary.

Role requirements

General:

• Proactive and self-motivated.
• Positive and ‘can do’ attitude.
• Receptive to feedback, adaptable and willing to learn.
• Excellent communication skills, verbal and written.
• Able to work well within a team, and on own initiative.

Essential:

• Solutions focussed, especially when dealing with challenges.
• Methodical with good attention to detail.
• Experience in risk/issue identification and root cause analysis.
• Awareness of IT and Technology concepts.
• Knowledge and understanding of governance frameworks, process and flow mapping.
• Able to collaborate with, influence, and support a wide variety of stakeholders.
• Able to manage and prioritise a varied workload and deadlines.
• Experience or knowledge in Operational Resilience, Business Continuity, Risk and compliance.

Desirable:

• Experience in the Financial Services regulatory environment.
• A inside knowledge of Admiral, its departments and the risk environment.
• Knowledge and understanding of governance frameworks, risk, and compliance.
• Experience of developing and establishing new procedures and processes.
• Able to analyse information or situations and make informed decisions or recommendations.
• Be able to work under pressure and meet deadlines.
• Experience of writing reports and minutes.
• Confident running workshops and meetings.
• Understanding or involvement within a Procurement / Supplier environment.

Technical:

• Microsoft 365 package, including word, excel, outlook powerpoint, visio, teams.
• Willing to learn, test and be part of technology teaching growth mindset.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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