Risk Operations Manager – Pricing and Underwriting

This is a hybrid role with a requirement to work one day per week in our Cardiff office

Ready to make a real impact? Join Admiral’s dynamic Household department and be part of something brilliant!

Household has ambitious plans to replicate the strong market position of our UK Motor business. To achieve this, we are evolving the Risk Team within Household to place risk management at the heart of what we do – providing risk SME support to our senior leadership and Risk Owners.

As Household Risk Operations Manager you will support the identification, assessment, management and monitoring of the Household risk profile, with a focus on Pricing & Underwriting. This role supports Risk Owners by ensuring that risk management practices are embedded across the business and aligned with regulatory expectations and internal policies and standards.

Key Responsibilities:

• Support the Identification, assessment, management and monitoring of risks relating to the Household risk profile.
• Develop and maintain risk registers, control libraries, and events specific to Household financial risk, engaging with colleagues within Household and the wider Group.
• Monitor and assess the effectiveness of Household control environment ensuring principle risks are managed within risk appetite.
• Produce and present high-quality MI and risk profile reporting to senior stakeholders and governance fora.
• Support the effective operation of the Household governance fora and wider EUI and Group governance requirements with strong risk reporting and escalation, as necessary.
• Ensure compliance requirements relating to applicable regulatory requirements are well understood and adherence monitored effectively.
• Ensure timely escalation of risks that exceed appetite or thresholds and support the creation of ‘path to green’ action plans where required.
• Support ongoing compliance with internal risk policies and standards.
• Collaborate with Pricing, Underwriting, Product and Financial Risk teams across the business to embed risk-aware decision-making culture.
• Support internal and external audits and regulatory reviews related to Household financial risk.
• Drive continuous improvement in financial risk management practices.
• Lead thematic risk reviews to support robust financial risk management for the Household product.

Skills & Experience

• Strong understanding of financial risk management, particularly pricing and underwriting disciplines.
• Strong understanding of pricing, underwriting processes.
• Experience in implementing and maintaining risk frameworks, governance and compliance within a regulated financial services environment.
• Ability to design and assess control effectiveness and drive improvements.
• Excellent analytical and communication skills, with the ability to present complex information clearly.
• Proficiency in risk reporting tools and MI development.
• Knowledge of regulatory, sustainability and reinsurance frameworks applicable to the Household general insurance market.
• Strong communication skills to engage with senior leaders, technical teams, and governance bodies.
• Experience of leading financial risk thematic reviews is desirable but not essential.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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