Household Claims Large Loss Handler

About the role: 

Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team within the Admiral business, dealing with complex domestic property claims in excess of £100,000.

Main Duties and Responsibilities

The Large Loss handler will be required to:

• Ensure delivery of consistent, efficient, and technically sound claims handling whilst delivering great customer outcomes on our largest and most complex claims

• Accurately check all claim details and ensure the reserve accuracy throughout the life of the claim

• Identify and assist in pursuing recoveries

• Adopt a pro-active approach to all claims to achieve settlement in a timely fashion

• You will work closely with our key suppliers and loss adjusting partners, and in conjunction with our supply chain team, will help to ensure the service that we and our customers receive is of the highest standard

• Providing overviews of cases to Heads of Departments in Large Loss Claims Initiation Meetings and subsequent Reserve Control Meetings

• Active contribution and participation in surge response

• Ensure Underwriter requirements are checked in respect of the submission of claims

• Work with our internal surveyors on Complex Claims and attend site visits when required

• Provide feedback and assist in training to Household claims service and support when required

• Be a technical point of referral for the Household claims service and support areas.

Experience and Training

• Ability to demonstrate a sound approach to claims handling is essential.

• Previous experience of handling domestic property claims is desired.

• All Large Loss handlers must be willing to engage with available externally accredited training/qualifications.

Behavioural Skills

• All Large Loss handlers are expected to have a positive attitude to work and maintain general office standards and discipline in accordance with Company Procedures, effective time management and organisational skills, good written and verbal communication skills, attention to detail and accuracy as well as being a team player.

Salary is dependent on experience.