Facilities Operative

(Please note this is an in office role, based on-site in our Cardiff office 5 days per week)

We are a leading Financial based business looking for an in-house Facilities Coordinator who will play a vital role in the day-to-day customer facing facility operations. This position will form part of the Facilities Team made up of 1st line, 2nd line and 3rd line support; you will need to work collectively or independently to provide exceptional service to all our customers.

As the Facilities Coordinator you will be required to be on site during office hours, occasionally work across site, while maintaining a safe, functional, and compliant office environment.

Main Duties:

• Conduct customer facing floor walks within the office environment, reporting service faults into the 1st line helpdesk.
• Engage with the customer and business to build strong working relationships, that support the delivery of facilities services.
• Liaise with on-site 3rd parties’ security, cleaning and vending, dealing with day-to-day queries, and escalating issues to the relevant manager.
• Assist with the regular and general upkeep of workstation’s, meeting rooms and key spaces within the office, to ensure a clean and safe working environment.
• Take ownership of your allocated areas of responsibilities and provide regular feedback that supports the upkeep of the office environment.
• Work closely with the wider facilities teams to support the delivery of extensive services and a high level of customer satisfaction.
• Follow best practice and safety standards for all facility related tasks.

Additional responsibilities may be assigned based on business needs.

Training:

• Join the on-call rota and training will be provided following a probation pass.
• First Aid and Fire Marshall duties, training provided. 
• Managing Safely - accredited by IOSH (Training Provided).

Skills & Experience:

• Prior experience of experience of 1st and 2nd line support.
• Prior experience of supporting facilities department/ team in a similar environment/ industry.
• Sound knowledge of H&S and Compliance.
• Strong customer care ethic and ability to build relationships at all levels.
• Proactive with ability to work on own initiative.

Admiral, Where You Can Be You

At Admiral you’re accepted, supported and empowered to be you. Because you’re brilliant.

We’re proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.

Benefits, and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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