Data Operations Manager

An exciting opportunity has arisen for a self-driven and experienced individual to lead the non-financial Regulatory Reporting data function within Admiral UK. The Data Operations manager for Regulatory Reporting will manage multiple data teams and play a key role in ensuring accurate, complete, and timely regulatory reporting. This leadership role requires technical expertise, excellent team management and leadership qualities, exceptional communication skills to influence stakeholders and lead cross-functional initiatives and deliver first class service with operational excellence and regulatory compliance.

The role is based in the UK and offers hybrid work flexibility, weekly travel to our Cardiff head office or Swansea office would be required.

Key Responsibilities:

• Be the data lead for non-financial regulatory reporting within Admiral and provide expert advice on regulatory reporting standards.
• Lead, mentor, and develop a team of Data Managers & Data Analysts, fostering a culture of continuous learning and operational excellence.
• Design and implement controls to ensure our non-financial regulatory reporting is timely, accurate, complete and that regulatory compliance is maintained.
• Implement, maintain and document applicable non-financial regulatory interpretations.
• Prepare and present papers/insight to working groups and/or committees.
• Coordinate internal and external audit reviews related to regulatory reporting, address audit findings, and implement corrective measures as needed.
• Identify potential reporting risks and establish appropriate controls to mitigate those risks. Ensure compliance with internal governance frameworks and regulatory requirements.
• Oversee the successful migration of Admiral’s Complaints data to Google Cloud Platform, and lead transforming how the business gains insight from it (Excel to self-serve Looker dashboard suite). 
• Drive increased efficiencies through process improvement and automation.
• Develop strong relationships with internal stakeholders, in particular the Risk, Operation and Business areas through a Business Partnering operating model.
• Work with the Head of Customer & Conduct to understand upcoming non-financial regulatory changes and ensure that the reporting team is equipped to implement these either through change initiatives or larger projects and programs.

This is an excellent opportunity to shape the future of Admiral’s non-financial regulatory reporting and transform how Admiral engages with and consumes customer complaints data. Whilst knowledge of regulatory reporting within the insurance or financial services sector would be advantageous, candidates with excellent leadership skills and experience of regulatory reporting within a bank or building society will be considered.

What we are looking for:

• Experience in regulatory reporting within the insurance or financial services sector. Have a proven record of delivering to non-negotiable, regulatory deadlines.
• Proven track record of managing projects and data teams, demonstrating strong leadership and organisational skills.
• Excellent analytical skills, with the ability to interpret complex data and regulatory requirements.
• Experience with cloud-based technologies and/or enterprise visualisation tooling.
• Strong attention to detail, problem-solving abilities, and the ability to meet tight deadlines.
• Exceptional communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams and senior stakeholders.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here

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