Customer Research Assistant

The Customer Research Assistant role is designed to support the Market Insight team by delivering regular insights to the wider business. This role involves supporting both quantitative and qualitative research to understand customer and consumer needs and wants, ultimately helping to shape the company's strategies and offerings.

The Role

An exciting opportunity has come up to join the Market Insight team within the Marketing department. This is a fantastic opportunity for someone who has a strong interest in both quantitative and qualitative research consumer research; from receiving a brief from our internal customers, through to the conducting of the research, and finally concluding with the insight delivery. Be a part of a team that is expected to grow during 2025 as the business focuses more on putting customer centricity at the heart of its decision-making.

As a Customer Research Assistant, you will work closely with the Customer Research Lead to understand consumer and customer behaviour and preferences across online surveys, as well as virtual focus groups and interviews. You will strive to ensure insights are effectively communicated in a clear and storytelling format, whilst be offered exposure to senior stakeholders and the opportunity to act as an insight champion in a customer-centric environment. Moreover, there will be ample opportunity to further develop your research skill set, both via coaching and mentoring within the team, as well as external training.

The Responsibilities

• Support on the creation of survey / focus group / interview transcripts and guides
• Support the moderation and data collection via focus groups / interviews
• Build and test online surveys via our survey platform provider
• Analysis research data to create and deliver insight reports to key stakeholders
• Assist the Customer Research Lead across the administration and maintenance of the Admiral Customer Research Panel
• Creation and maintenance of research email communications via Adobe

Knowledge & Technical Skills

• Strong numerical and analytics skills
• Proficiency in Microsoft Word, PowerPoint, and Excel.
• Knowledge of research methodologies and techniques (e.g., survey writing, data analysis).
• Familiarity with online survey platforms
• Confident speaking and presenting to stakeholders of various levels of seniority
• The ability to prioritise tasks, solve problems, and manage time effectively
• Good written and verbal communication skills using storytelling to highlight themes to inform and influence business decisions / stakeholders

Soft Skills

• Curiosity and proactiveness in seeking out insights / trends
• Strong communication and people skills
• Attention to detail
• Curiosity and proactiveness
• Stakeholder engagement
• Resilience and adaptability
• Team collaboration
• Receptive to feedback and adaptable to change

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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