Customer Care Agent

We’re looking for a Customer Care Agent to join our team at Veygo! 

About Veygo

Veygo was founded 6 years ago – part of the pioneering incubation venture ‘Admiral Pioneer’ - created to seed and launch exciting scale ups to disrupt existing marketplaces.   

Veygo has so far seen an impressive 50% YoY growth. We currently provide our customers with temporary and learner car insurance - products designed to make life easier for those wanting to share or borrow cars, insure their own car for a short amount of time, or for people learning to drive.  

What makes Veygo different?

• We’re building flexible policies for learner drivers and people looking to share cars – whether owned or borrowed.   
• Veygo provides comprehensive cover to those customers, meaning that the car owner’s existing insurance policy and no claims bonus is safe if the person borrowing the car has an accident.  
• All Veygo’s insurance is available by the hour, day, week or month and customers can get a quote in minutes.    
• All backed by Admiral, voted Best UK Car Insurance Provider six years in a row by The Personal Finance Awards.   

Whilst our mission today is to put people in control of their own journey our ambition is to create a youth lifestyle brand that take us beyond car insurance.  Disruption is in our DNA and we’re always relentlessly looking for collaborative self-starters and innovators with the desire to challenge how we do things today; to push the boundaries and drive us through our onward growth journey. Veygo’s culture is vibrant, open, creative, and disruptive.

About the Role

Customer Care are at the heart of what Veygo do. We support new and existing customers discover, purchase, and use our products. Our end goal is to work as a team providing online, self-serving and effortless support.

Our team support customers when making a purchase, assisting them to manage their accounts and policies, all the way to registering and settling their claim. Other responsibilities managed in the team are Data Validation and Claims Underwriting. It’s a very exciting, dynamic place to be. The role is challenging but rewarding!

Our department is focused on constant development, both customer service and careers; giving you the opportunity to widen your experience in not only your position but other functions such as our Claims department.

Responsibilities

As Customer Care Handler, you will be responsible for:

• Providing an outstanding level of service to our customers from start of their Veygo journey to the end, via email
• Understanding the customers’ needs and strive to improve their journey, whether this be team, process or product related
• Putting the customer first when making decisions throughout their need of support from us
• Supporting customers whilst they purchase one of our Veygo products
• Assisting the customers when then need to contact us about an active policy
• Helping our customers when their vehicle has been involved in an incident
• Protecting our products and business by ensuring our customers have not committed fraud
• Contributing to the business goals and strategy

Requirements 

The successful candidate will ideally have:

• Customer Centric with strong and transparent communication skills, in any form of interaction
• The ability to not only spot problems but dig to the root cause and implement changes
• Be able to work on your own initiative and be confident in making decisions.
• The ability to work in a fast-paced environment
• Strong organisation skills with confidence in challenging the status quo

If you've got 3 of the 5 skills we're looking for, we still want to hear from you!

Please note: this is a hybrid role based in our Cardiff office twice a week.

Salary

The salary for this role is £23,463 per annum.

Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

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