Customer Advisor

About us

Admiral is part of a global business, and we really know how to spread the love! We’ve got you covered with a whole range of insurance products, from motor to pet protection and more. What’s our secret? We’re all about creating a world where customers leave grinning from ear to ear, and our colleagues feel the love too. We’re not just about the 9-5 grind, we’ve got a work culture that’s inclusive and fun. Our aim? Happy customers and even happier colleagues who can’t wait to lend a helping hand.

About the Role

As a Customer Advisor you'll be working in our New Business department, an area where sales through service is our main focus. Picture yourself as the superhero of our customers! As the first point of contact, you’ll be the shining star that guides them through the policy-buying journey. Our work-hard-play-hard mentality and supportive culture is the secret that makes us industry leading. You’ll be part of a team that has each other’s backs, and our management team is dedicated to helping you unleash your full potential.

Roles and Responsibilities

You'll be chatting away on the phone, every day, with our lovely customers, as the first point of contact. You'll use your sales skills to help seal the deal, cross-sell products, and add value onto every call. You'll dazzle customers with your exceptional service, ensuring even the most vulnerable feel heard and supported. Oh, and don't worry, we'll provide the script, so you can stay within the lines and remain compliant. Get ready to be the voice of Admiral!

What we expect from you:

• Confident in delivering great customer service using clear communication.
• Motivated by money and teamwork as well as being self-motivated.
• A willingness to always learn new things and to progress.
• Resilience.
• About your career.

Our amazing colleagues are at the heart of our success – without them, Admiral would not have scaled the heights we have for the last 30 years. That’s why we do everything in our power to make work a happy, fulfilling place to be! We’re all about investing in our colleagues, providing them with the best training and tools to help them be successful in our business.

Our management team is on the ball, delivering top-notch training and support to help our employees be their best selves. We’re all about investing in our people, and that means they get to enjoy their work, learn new skills and find their perfect career path within our business. Internal growth is just as important to us as a company, as it is to you, and everyone has the chance to shine and succeed.