Customer Advisor

Looking for a role where your experience is valued and you can Grow & Progress your career? Join a multi-award-winning company truly values you!

At Admiral, we believe doing right by our people and customers is the key to success. We’re proud of our culture and have been recognised as a Great Place to Work for Women, Wellbeing, and overall for over 25 years.

We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Hear from our colleagues about what #AdmiralLife is like!

We’re looking for people who love a challenge and want to Grow and Progress a pace and direction that suits you, Make a Difference for our customers and each other and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. In return, we promise that Admiral will always be a place where you can Be You.

This is Admiral. This is Where You Can.

The Role: Customer Advisor

We’re looking for Customer Advisors to join our lively and dynamic Customer Loyalty team.

In this role, you’ll speak with existing customers, helping them make informed decisions about their insurance. This could include discussing renewals, adjusting cover, or resolving queries, always focusing on delivering a great customer experience.

If you’ve worked in customer-facing roles before (such as retail, hospitality, contact centres, or office environments), you’ll already have many of the skills needed to succeed. Don't worry if you’re new to insurance, we’ll equip you with all the training and tools to make you confident in delivering great service quickly!

What You’ll Be Doing

• Handling inbound calls from existing customers
• Supporting customers with renewals, policy changes, and queries
• Using your judgement to find the best outcome for each customer
• Delivering a high-quality, compliant service
• Working towards achievable targets with performance incentives
• Being part of a supportive and collaborative team

Why Join Our Customer Loyalty Team?

This is a role where your experience and people skills really matter.

Our team is fast-paced and supportive, and we recognise the value of different backgrounds and perspectives. Whether you’re coming from another customer-facing role or looking for a more stable, long-term career, you’ll find opportunities to grow here.

We’ll support your development with:

• Ongoing training and coaching
• Clear progression pathways (including specialist and leadership roles)
• Dedicated wellbeing support

If you want a workplace where you can be yourself, you've found it! Though the job is intense, we prioritise supporting each other, whether you're in the office or working from home. Our culture is something that needs to be seen to be believed, so we’ve tried to capture it here.

Work-Life Balance & Benefits

We know work needs to fit around your life, not the other way around.

• Hybrid working (home and office split)
• Starting salary of £26,300
• Performance incentives of up to £1,150 each month
• 33 days holiday (including bank holidays), increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
• Option to buy or sell up to 5 additional days of leave
• A wide range of additional benefits you can discover here

Essential Criteria

To be successful in this role, you must:

• Have experience in a customer-facing or service-based role
• Be able to demonstrate excellent written and verbal communication skills
• Be passionate about providing great customer service
• Be comfortable working in a target-driven environment
• Show resilience and professionalism, even when calls get challenging
• Be able to manage your time effectively in a fast-paced setting
• Have basic IT skills and the ability to navigate multiple systems

This Role Could Be For You If…

• You’re looking for a stable role with long-term progression opportunities
• You want to build on your existing customer service or sales experience
• You enjoy solving problems and helping people
• You’re motivated by achieving goals and being rewarded for your performance

The Application Process

We value your time, so we’ve made our application process quick and simple.

1. Apply online
2. Application review
3. Short phone interview
4. Office meet & greet and final interview