Customer Accounts Representative

We are looking to recruit an ambitious and preferably, an experienced Customer Accounts Representative! 

About Admiral Money 

Admiral Money is an exciting, new division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral. 

The journey started when we launched unsecured personal loans in June 2017, and since then, we have gone from strength to strength and have some exciting plans for the future. We’re on track to launch not one, but two new products later this year, Specialist Mortgages and Motor Finance, and we’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers. 

Role Overview 

Ideally you will have previous experience with Bank reconciliation processes and have a good understanding of all of the BACS processes and/or in a customer accounts team or function.

The Customer Accounts Representative is responsible for financial controls, processes, and cash reporting. This includes disbursements, bank reconciliation, general ledger, and other financial reporting to support the wider Admiral Money Finance team.

The Customer Accounts Representative is responsible for carrying out the day-to-day processes which involve the movement of money in and out of the business.

Main Duties

• Payment Administration within the Loans System – Banking payments, Chargebacks and Indemnities.
• Reviewing and authorising payment/collection files.
• Dealing with ad hoc payment issues and supporting the Loans Servicing and Collections teams.
• Daily bank reconciliation across all bank accounts on Barclays payment system.
• Supporting daily and monthly financial reporting cycles.
• Help improve procedures and streamlining processes.
• Support managing and reconciling all invoices across AFSL including correctly coding invoices to the general ledger.
• Working with key stakeholders to make sure invoices are correct before payment.
• Run workshops with the customer facing staff to improve knowledge and reduce queries.
• Post suspense items daily and carry out appropriate action on the accounts.
• Provide key management information to key stakeholders on a daily and ad hoc basis including key information on payment performance of direct debits.
• Action final write offs after sign-off has been provided.
• Liaise with third party companies to ensure that correct payments are received and posted.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration.

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