Consumer / Market Researcher- Veygo
About the job
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Who are the Veygo team
We’re a group of everyday people like you really, but additionally we’re all passionate as a team to change the world of mobility, by providing flexibility for people’s lifestyles. We want people to have the opportunity to take control of their own journey.
As a business we have the best of both worlds…On a day-to-day basis we run as a typical tech start-up with all the energy, freedom and flexibility that provides. While being a part of the Admiral Group provides us with a wealth of knowledge and experience to support our growth, and we’re ambitious to grow quickly!
We have a strong talented squad of 80, but we have big ambitions right now and we’re on the lookout for more creative and passionate people to join the team to help us make things happen.
Your job title would be:
Consumer / Market Researcher
Working within an agile growth marketing team, we are looking for someone to get closer to our customers. We want to put the customers into the heart of our process, using insights gathered to help build our new features and products.
Working with the product design team, principal product managers and the marketing team you will be in charge of gathering a broad range of insights to answer both customers and business needs.
This is a new role and we’re looking for someone who can conduct phone interviews, identify customer needs, research competitors, and identify new opportunities for Veygo to explore.
Your key responsibilities will be to:
- Know our customers (through quantitative and qualitative methods), the jobs they need to do and help in the creation of new ideas by sharing your insights. These insights should be in easy-to-read reports ready to hand over to the design team to turn into prototypes or live products.
- You will also develop testing strategies to prove if the ideas are desirability and feasibility, testing any assumptions collated within the process. As side from project based testing, we want someone that can help run BAU testing through on site AB tests and customer surveys.
This role will own all thing customer research and be a key part of building new products. The role with be responsible for, but not limited to:
- Gather data, conduct interviews, translate insight, and identify opportunities
- Produce clear and compelling communication that captures the process, insights and output of research conducted
- Organising and running monthly customer review panels to test brand ideas, campaigns and new product features
- Effective communication with other departments within Veygo, supporting cross functional collaboration and interaction
- Run AB testing and surveys through a range of tools (training provided)
We are looking for someone who has:
- Experience in conducting any customer research projects
- Experience in delivering customer interviews and insights
- Experience in research analysis, qualitative insights, journey mapping and commercial considerations
- Good data presentation and layout skills
- A fair understanding into market research and product delivery
Non Essential Skills & Experience
- Experience in working with AB testing and digital testing software such as Salesforce, Optimizely or VWO
- Experience working with visualisation tools such as Miro and lucidchart
- Experience working with data providers such as Tableau or Google Analytics
The good stuff - why join Veygo!
We don’t have a set salary for this position as it will depend on the successful person’s experience.
- Brand new custom-designed city centre office with lots of creative space
- Free book scheme
- A day off once a month for professional development
- Team away days every quarter (could be anything from paintballing to a pottery class)
- Access to a gym (when that’s allowed again)
- Flexible working
Most importantly, this role offers the chance to be part of an amazing story from the outset and play a crucial role in making things happen, whilst building a successful career in product design and working closely with experts in their field who want to develop you
We’re happy to discuss remote working options but we would like to see your face in the Cardiff office from time to time. Please have a chat with the Recruitment Officer looking after this position about flexible working if you want to know more.
At Admiral, we’re proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2020 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible. Please contact the Recruitment Officer looking after this position if you have any questions.
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Tŷ Admiral, David Street, Cardiff, CF10 2EH
About us Veygo is one of these new businesses and at the forefront of the Mobility as a Service (MaaS) revolution, providing transport solutions for customers with and without cars. We want to make
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When it comes to staff benefits and perks we have everything you’d expect from a large FTSE 100 company, like a contributory pension scheme, free shares, dental care and so on. Our commitment to providing staff with the services and support they need to ensure that they are happy and healthy in their working lives ensures we are offering more than the basics. We hope this has contributed to the fact that we’ve made the Sunday Times Best Companies to work for list for the 17th year in a row.In this article, we will explore some of our most popular staff benefits…1. Free staff sharesAll staff who work for the Admiral Group receive up to £3,600 worth of company shares every year after the first year of service. Staff can sell these shares when they reach 3 years old, and at year 5, they are tax free, so its worth holding off if you can!Many staff have used their shares to buy holidays, their first house, cars etc. No wonder its one of our most popular benefits!2. Staff and family discountsA 15% discount is available off our car and pet insurance policies, as well as 10% off travel and home insurance for the following: employee, spouse, partner, children, parents, brothers and sisters. As well as discounts on our insurance products, we offer a staff breakdown scheme. On top of these discounts, a favourable APR rate off our loans from Admiral Loans is also available.3. Moving home advanceIf you’re looking to buy your first home but don’t have quite enough to get the deposit you need or to cover the legal fees, or if you’re looking to move into a rented property but need help to cover bonds and moving costs, then you can receive an interest-free advance of up to £2,000 from the company.4. Buy a book schemeYou can purchase books that will help you develop in your role at Admiral Group and the company will pay for them through David’s Buy a Book Scheme.5. Tickets to sponsored eventsOne of the benefits of working for Admiral is access to tickets to events that Admiral sponsors. In the past this has included tickets to, Wales rugby home international matches, pantomimes, shows at the Wales Millennium Centre, Techniquest Afterhours, weekly ticket giveaways to Chapter Arts Centre and much more.6. Discounts in local shops/businessesWe have secured staff discounts, ranging from 5%-25% with many local and national retailers such as; Oakwood Theme Park, Thomas Cook, Cardiff Nutrition, Wahaca, Papa Johns, Tim Hortons, Wok 2 Walk, O2, Pure Gym, The Body Shop and many more!7. Contributory pension schemeYou can start paying into the company pension scheme as soon as you start working for the Admiral Group and we will contribute to your pension up to 6% of your basic gross salary or a total of £9,000 p.a., whichever is lower.
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Admiral’s four pillars help define our unique workplace culture and have been the basis for some of our greatest achievements, including being on the Sunday Times Best Companies to work for list for the 18th year in a row. Communication - our first pillar is centred on ensuring that everyone in the company feels involved; everyone knows what’s going on and feels part of a collective endeavour. It’s just as important that communication goes both ways, with people feeling that they can approach any level of management with an openness and willingness to share problems.Equality - we ensure that there are no obvious signs of separation with managers sat amongst their teams on the floors so that everyone is made to feel equal . One of the other ways that we ensure there is equality is by awarding up to £3,600 of shares every year to everyone, at every level in every part of our business.Reward & Recognition – staff are rewarded in terms of incentives, bonuses and in the form of shares. Of course, there is more to rewards than money. It is extremely important to us that we praise people when they do a good job – we give constant feedback and say thank you for doing a good job day in day out.Fun – Our philosophy is that ‘if people like what they do, they do it better’ - staff are encouraged whenever and wherever possible to have fun and spend time with colleagues – this makes life more enjoyable and helps get to know each other better with team away days, afternoons out, Christmas and summer parties and regular competitions and ways to get involved as part of our ‘Ministry of Fun’ offer ways to do this.How does the culture differ to other companies?Unlike many other companies, Admiral has an informal working environment where staff are trusted and have autonomy within their roles. Through Admiral’s flat hierarchy, decisions are made collaboratively and quickly to respond to change and these changes are implemented almost immediately, whereas, in many corporate companies, decisions are made at the top and can take a long time to implement. Management here are flexible, approachable and are there to help you flourish and develop in your role with a good work / life balance encouraged. We spoke to Amiee from People Services - ‘‘My manager approached me and asked if I was finishing early on the day that my daughter was starting high school – it was the thoughtfulness of it all that makes it such a nice place to work here.‘‘They go out of their way to make you feel appreciated and that you’re useful. When I first started I was introduced to the Head of People Services on one of my first days and I had no idea that he was such senior management – you don’t get a sense of the ‘big shots’ here, everyone is down to earth and very approachable. I work with such lovely people and I love that I have job security here’’.We have everything you’d expect from a large FTSE 100 company, like a contributory pension scheme, free shares and dental care, amongst others. However, our commitment to providing staff with the services and support they need to ensure that they are happy and healthy in their working lives ensures we are offering more than the basics.Admiral’s laid back atmosphere means that staff can wear what they feel most comfortable in to work – be it jeans or joggers.There are also endless opportunities to advance your career with regular internal job postings, support and training. By investing in our people and maintaining a supportive workplace, we can assist our staff in achieving their career goals and personal aspirations.Follow us on Facebook for a peek inside Admiral!
As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about! Here are a few of our more popular ones.