Consumer / Market Researcher- Veygo

Who are the Veygo team

We’re a group of everyday people like you really, but additionally we’re all passionate as a team to change the world of mobility, by providing flexibility for people’s lifestyles. We want people to have the opportunity to take control of their own journey.

As a business we have the best of both worlds…On a day-to-day basis we run as a typical tech start-up with all the energy, freedom and flexibility that provides. While being a part of the Admiral Group provides us with a wealth of knowledge and experience to support our growth, and we’re ambitious to grow quickly!

We have a strong talented squad of 80, but we have big ambitions right now and we’re on the lookout for more creative and passionate people to join the team to help us make things happen.

Your job title would be:

Consumer / Market Researcher

Working within an agile growth marketing team, we are looking for someone to get closer to our customers. We want to put the customers into the heart of our process, using insights gathered to help build our new features and products.

Working with the product design team, principal product managers and the marketing team you will be in charge of gathering a broad range of insights to answer both customers and business needs.

This is a new role and we’re looking for someone who can conduct phone interviews, identify customer needs, research competitors, and identify new opportunities for Veygo to explore.

Your key responsibilities will be to:

• Know our customers (through quantitative and qualitative methods), the jobs they need to do and help in the creation of new ideas by sharing your insights. These insights should be in easy-to-read reports ready to hand over to the design team to turn into prototypes or live products.
• You will also develop testing strategies to prove if the ideas are desirability and feasibility, testing any assumptions collated within the process. As side from project based testing, we want someone that can help run BAU testing through on site AB tests and customer surveys.

Role Responsibilities

This role will own all thing customer research and be a key part of building new products. The role with be responsible for, but not limited to:

• Gather data, conduct interviews, translate insight, and identify opportunities
• Produce clear and compelling communication that captures the process, insights and output of research conducted
• Organising and running monthly customer review panels to test brand ideas, campaigns and new product features
• Effective communication with other departments within Veygo, supporting cross functional collaboration and interaction
• Run AB testing and surveys through a range of tools (training provided)

About you

We are looking for someone who has:

• Experience in conducting any customer research projects
• Experience in delivering customer interviews and insights
• Experience in research analysis, qualitative insights, journey mapping and commercial considerations
• Good data presentation and layout skills
• A fair understanding into market research and product delivery

Non Essential Skills & Experience

• Experience in working with AB testing and digital testing software such as Salesforce, Optimizely or VWO
• Experience working with visualisation tools such as Miro and lucidchart
• Experience working with data providers such as Tableau or Google Analytics

The good stuff - why join Veygo!

We don’t have a set salary for this position as it will depend on the successful person’s experience.

• Brand new custom-designed city centre office with lots of creative space
• Free book scheme
• A day off once a month for professional development
• Team away days every quarter (could be anything from paintballing to a pottery class)
• Access to a gym (when that’s allowed again)
• Flexible working

Much more…

Most importantly, this role offers the chance to be part of an amazing story from the outset and play a crucial role in making things happen, whilst building a successful career in product design and working closely with experts in their field who want to develop you

Additional Information

We’re happy to discuss remote working options but we would like to see your face in the Cardiff office from time to time. Please have a chat with the Recruitment Officer looking after this position about flexible working if you want to know more.

At Admiral, we’re proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2020 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible. Please contact the Recruitment Officer looking after this position if you have any questions.