We have been made aware of a number of scams where fraudsters are claiming to represent our organisation or organisations we work with. Please click here to find out more details and what to do if you are contacted.

menu

Accessibility tools

Complex Team Manager

Cardiff

  1. Full time

About the job

"

This vacancy has now expired. Please see similar roles below...

"

The Complex department deals with road traffic accident personal injury claims, acting on behalf of Claimants who have been injured and who may have suffered significant financial losses. The department is split into Litigation and Pre-Litigation teams, and we currently have a vacancy within our Pre-Litigation team as a Team Manager. 

Responsibilities:

The main duties of the role will include:

  • Overseeing and promoting the productivity of their team’s performance and targets (through KPIs).
  • Ensuring that the team’s work is in line with our company SLAs.
  • Providing technical guidance on files and generally.
  • Identifying the training needs of their team and undertaking or arranging wider training where appropriate.
  • Managing staff performance and giving them the coaching and development they require to help them achieve their career aspirations.
  • Motivating a team of case handlers and ensuring team and individual performance is regularly monitored, managed and discussed with the individual handler.
  • Conduct monthly team meetings and where appropriate buzzes, to ensure regular  communication on team and business updates and progress.
  • Conduct quarterly 121s and annual appraisals with each member of the team, including an individual Personal Development Plan.
  • Where appropriate undertake Back-to-Work chats and wellbeing assessments.
  • Ensuring we act within our regulatory framework and with the client’s best interests and instructions.
  • Auditing the team’s cases and providing appropriate feedback (and training if relevant) to handlers, ensuring that all case plans are reviewed in accordance with the Complex Supervision Policy.
  • Conduct monthly call answering sessions in accordance with the Complex Supervision Policy.
  • Keep up to date with industry changes, working closely with our management group in order to continually develop the department and wider business.
  • Identifying trends and have an analytical mind to assess and progress team and individual performance.

In addition, there are bespoke responsibilities in relation to:

  • TMs are required to triage referrals into the Complex Department and allocate out accordingly, depending on individual experience and capacity.
  • Arrange and provide regular feedback to referring departments and handlers.
  • Offer input towards development of processes and documents for the Complex teams via FileStream.
  • Ensuring Case Handlers are meeting their KPIs, and adhering to both firm and department specific wide guidance.
  • Other reasonable tasks and responsibilities that may be required from time to time to support the wider department and the firm.​

Requirements:

The Team Manager will need to:

  • Display the ability to manage performance and productivity.
  • Have an ability to lead a team, drive performance, develop people and maintain a strong and supportive culture.
  • Display a thorough knowledge of personal injury, civil procedure, funding and strategy.
  • Be able to consider, devise and implement new processes, structures and working practices to adapt to changes in the personal injury market.
  • Demonstrate excellent communication skills, both verbally and in writing.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. 

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

  1. Full time
  2. Law

__jobinformationwidget.freetext.LocationText__

Cardiff

jobs

Related jobs

Talent Acquisition Resourcer

Salary

Location

Cardiff

Job Type

Full time

Location

Cardiff

Brand

Admiral Group

Department

HR

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

Are you passionate about attracting and retaining top digital talent? Have you got either Agency or In-House Recruitment experience? Are you creative with using different sourcing techniques to attrac

Reference

10506

Expiry Date

01 Jan 0001

Abi Taylor

Vacancy managed by

Abi Taylor
Abi Taylor

Vacancy managed by

Abi Taylor
View Shortlist
Customer Care Agent

Salary

Location

Cardiff

Job Type

Full time

Location

Cardiff

Brand

Pioneer

Department

Veygo

Office address

Capital Tower, Greyfriars Road, Cardiff, CF10 3AZ

Description

At Veygo our world is learner and temporary pay-as-you-go car insurance. We know people's lifestyles are changing and our pay-as-you-go insurance provides our customers with flexible cover by the hour

Reference

10638

Expiry Date

01 Jan 0001

Meg Evans

Vacancy managed by

Meg Evans
Meg Evans

Vacancy managed by

Meg Evans
View Shortlist
Admiral Repair Network (ARN) Lead

Salary

Location

Remote

Job Type

Full time

Location

Remote

Brand

Admiral Group

Department

Claims, Household

Office address

Remote

Description

The Admiral Repair Network (ARN) Lead plays a pivotal role in overseeing and enhancing the performance of the ARN within the Household Claims function. This role ensures that supplier partnerships ali

Reference

10433

Expiry Date

01 Jan 0001

Dacey Cole

Vacancy managed by

Dacey Cole
Dacey Cole

Vacancy managed by

Dacey Cole
View Shortlist

Our Benefits

Admiral employees work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, a share package, career growth and development opportunities and some other great benefits, too!

People who like what they do, do it better.

Be You

Financial & Mortgage Advice

Financial & Mortgage
Advice

Ecare

24-Hour
Ecare

Cycle to Work Scheme

Cycle to Work
Scheme

Annual Holiday Allowance

Annual Holiday
Allowance

Flexible Working

Flexible
Working

Simply Health

Simply
Health

Private Health Cover

Private Health
Cover

Critical Illness Cover

Critical Illness
Cover

Grow & Progress

Learning and Development

Learning and
Development

Educational Sponsorship

Educational
Sponsorship

Accredited Qualifications ILM

Accredited
Qualifications ILM

iLearn

iLearn
Online Learning

Buy a Book Scheme

Buy a Book
Scheme

Developmental Coaching

Developmental
Coaching

Port of Calls

Port of
Calls

Internal Mobility

Internal
Mobility

Make a Difference

Groups & Societies

Groups and
Societies

Socials & Team Days Out

Socials and Team
Days Out

Multi Faith / Quiet Rooms

Multi Faith / Quiet
Rooms

Admiral Community Fund

Admiral Community
Fund

Give as You Earn

Give as You
Earn

Awards & Star Lunches

Awards and Star
Lunches

Corporate Social Responsibility

Corporate Social
Responsibility

Impact Hours

Impact
Hours

Share In Our Future

Share Schemes

Share
Schemes

Refer a Friend Bonus

Refer a Friend
Bonus

Colleague and Family Discount

Colleague and Family
Insurance Discount

Group Life Assurance

Group Life
Assurance

Pension

Pension
Scheme

Life Event Loan

Life Event
Loan

Tickets to Sponsored Events

Tickets to Sponsored
Events

Tusker

Tusker Salary
Sacrifice

Click here to download our full benefits brochure