Bodily Injury Correspondent (no experience needed)

Bodily Injury sits within Claims – our largest department. This is an interesting and varied role that is vitally important to our business as you will be dealing with significant sums of money. In your day-to-day role you will be establishing who is at fault for the accident and investigating it more forensically if required. You will also be responsible for negotiating the injury claim with the third party representatives over the phone and in writing. Our aim is to settle every claim fairly and economically whilst ensuring all our customers receive an excellent service throughout.

Your role will start with a training scheme which will help you get to grips with the claims journey and our business. It will also provide you with the training needed specifically for your new role in the Bodily Injury Department - some aspects of our role can be very technical so you’ll need good attention to detail. By the end of the training period, you will be ready to manage your own claims and will be supported by your team manager throughout.

The performance of our department has a key impact on Admiral as a whole. We’re also affected by external factors including new laws, judicial decisions and the different strategies employed by our opponents, so we work in an exciting and evolving area. Even the most experienced people understand the need to continue learning.  You’ll get all the training you need and be constantly supported as you start making your first decisions on real cases. There is a clear promotional structure within the Bodily Injury Department and plenty of opportunity for progression, providing you continue to learn and challenge yourself. All our promotions are based on merit and are filled internally.

As your experience and ability grows, the exposure and opportunities increase. You will work with our own experts, our panel of lawyers and some of the best minds in the business to do the best job possible for us and for our customers. We are a department which prides ourselves on giving our people a tremendously interesting and stimulating role together with the responsibility and support required to make a real success of it.

Main Duties

•             A fantastic understanding of what makes good customer service

•             The ability to be a smart negotiator, using your training and skills to get the best outcome

•             Good written and communication skills

•             Ability to think outside of the box

•             Excellent attention to detail

•             Enthusiasm and a genuine desire to learn

•             Great time management and listening skills

About Admiral

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.

Salary, Benefits and Work-Life Balance

The position attracts a starting salary of £18,400 plus generous monthly incentives for good performers as well as up to £3,600 free shares each year pro rata after your first year of service.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.