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What Admiral looks for in a successful candidate

There is no one type of Admiral employee and we’re always looking for people who can bring new experiences and perspectives to our teams. If you’re looking for an employer who values ambition, eagerness, inquisitiveness and a desire to learn, then a role at Admiral may be what you’re looking for.

To apply, and be successful in a contact centre role at Admiral no previous experience in insurance or call centres is required. We consider the potential of the candidate, their eagerness to work here, their ambition and enthusiasm, over any previous experience in a similar role.

You also don’t need any specific qualifications to join the contact centre teams at Admiral. If you are self-motivated, polite, friendly, responsible and hard-working then you already have the core skills and attributes that we value in our team. We provide training for all other skills you’ll need to be successful in your role.

It’s just as important that you like us as we like you, so as part of the recruitment process you’ll get the opportunity to come in the office, where we’ll tell you a bit more about the company, you can sit in with the department you are applying to join and get the opportunity to ask any questions you have. When you attend one of our ‘meet and greets’ you’ll notice that we have a unique culture which we want staff to enjoy and believe in and who be great ambassadors for the business. If you believe in what you’re doing and you’re happy in your role, you will provide the best possible service to our customers, which is our philosophy, ‘people who like what they do, do it better.

If this all sounds great to you and you want to stand out amongst the crowd at application stage focus on your application, this is the first piece of information we’ll see about you so take the opportunity to go into as much detail as you can, drawing from any relevant experiences as much as possible. This is also your chance to show off the research you’ve completed on the role and the company. Candidates who have completed thorough research tend to sell themselves very well. And always use spell check!

If you’re successful at the application stage make sure you prepare for the telephone interview and face-to-face interview by having a thorough read through your job description and have a good understanding of what the department you are applying to is looking for.  This information can normally be found in the job description, which can be found on our website – try looking at the relevant department section, under ‘Working Here’. Also take a look at ‘Inside Admiral’ to get a better understanding of our culture and what it’s like to work here.

You have a short window of opportunity to impress at the face-to-face interview and to allow the interviewers to gain good insight into your personality; be happy, inquisitive, always show your enthusiasm and willingness to learn, that will really impress the interviewers. And don’t forget to smile!

Finally, how can the candidate be successful in the role – any top tips?

Beyond the interview, if you are keen to build your career at Admiral, you’ll need to display a tremendous work ethic, with key qualities such as

  • Punctuality
  • Inquisitiveness
  • Successful at hitting targets
  • Ambitious
  • Friendly
  • Team player

To summarise

Stand out at application stage by having a detailed and error-free application.

Stand out at telephone and face-to-face interview stage by showing that you’ve completed your research on the role and company – have a good understanding of both, and again expand on your answers as much as possible, drawing on any relevant experiences from college, university or a previous or current job.

In the face-to-face interview, relax, be yourself and smile.

Don’t forget, if you have any questions, please feel free to contact us on 0800 118 1619 or workwithus@admiralgroup.co.uk

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Admiral Life

What you need to know about the Admiral Cycle to Work scheme

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05/08/2020

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Cycling is a great way to travel to and from work. It's quick, easy, convenient, great for the environment and great for you! Our Cycle to Work scheme is a tax-efficient employee benefit allowing our employees to make healthier and more environmentally friendly lifestyle choices.Since the start of the lockdown we have seen a huge surge of orders to our Cycle to Work scheme! Bike stores and online businesses were amongst only a handful of businesses advised to stay open so the public could avoid public transport for the daily commute. At the same time, outdoor exercise was encouraged and therefore the idea of getting on a bike became increasingly appealing.Our scheme allows employees to purchase a bike without a huge upfront payment and spread the cost over manageable payments. Through our provider we can also offer a discount from the retail price of most bicycles and safety equipment with an 18 month warranty.Gareth Jones cycles daily from Barry Island to our office in the centre of Cardiff and said: "The Cycle to Work scheme has enabled me to get a very good bike at a huge discount and this has now opened up a new sport for me. I try and cycle every Sunday with a group either from work or with a group outside work."With a young family your time is limited for your own activities and hobbies, so keeping fit can sometimes take a back seat. By cycling to work you are keeping fit in a time you would have either been sitting in a car or on a train. Not only has my fitness improved but I also have a bit more in my wallet each month. Gareth Jones "Since cycling to work I am lot more conscious of what I eat and drink whilst in work as I know I will have to cycle home so I am a lot healthier but, as my colleagues might tell you, I still enjoy a biscuit or two." Steve Wright also uses the Cycle to Work scheme and cycles a number of routes ranging from eight miles to 12 miles from his home in Caerphilly to our office in Cardiff.Steve said: "I decided to take up the Cycle to Work scheme for a number of reasons. These were to get fit, finding time to keep fit with two young children is pretty hard and of course, to save money."Using the train twice a week was costing me in excess of £70 a month. Using the Cycle to Work scheme to obtain a bicycle to use was a massive benefit to allow me to have a reliable and affordable bike without the outlay at the start."Schemes like this are one of the reasons why our employees love working here.               

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What was Admiral's response to the Coronavirus?

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22/07/2020

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So, what have we done for:  Our Community We have set up the £4 million Admiral Support Fund for Covid-19, which is predominantly providing funding and support in South Wales, where we are based, to the NHS, charities, support groups and will also allow us to contribute to any insurance industry wide charitable effort. We have been active in helping several charities and groups, which we are extremely proud of. Here are just a few ways we have helped: Supported Swansea, Cardiff and Newport food-banks – diverted our fruit supply to these extremely important community organisationsSupported The Wallich with food supplies  Donated to The Play Yard which provides meals for under privileged children and familiesDonated to St Thomas Parish which distributes food / meals to vulnerable people within SA1 area, amongst other supportive initiatives£100k donated to The Community Foundation WalesFeeding NHS staff through donations to various organisations Supplying essential items to Hospitals across South Wales in the form of medical shoes, calculators, pyjamas, etc We also asked our employees to send in details of their charitable events that had been cancelled so we could support and help with fundraising for their chosen charities. Brian Martin, Head of Business Support at Admiral said: “Admiral’s support means so much for our community and we will continue to work hard to help those in need in such a difficult time. “ You can find out more about how we’ve been supporting our community here.  Our employees To support our employees, all employees are being paid their full salary and no employees are being furloughed under the UK Government funded scheme and we don’t expect to benefit from any other initiatives funded by the government. Ecare, our counselling and support service for employees have also introduced a ‘Dependant Line’ for any dependants in employees’ households to offer additional support during the pandemic 24 hours a day. We also have a Workplace Support function who order a range of equipment to make life easier for employees at home whilst working. Nearly 2800 orders so far and climbing! To help our employees get the right advice, we have teamed up with HSBC who now offer 121 telephone appointments to help anyone with their financial concerns. Our Training function “Admiral Academy” have developed several webinars, online courses and playlists for all our employees that focuses on mental health, living in lock-down and working remotely. We are also building a programme for the future of ‘smart working’: how we integrate remote and office time, the use of office space, how we manage teams, the cultural implications, organisational structure and technology.    Our customers We pledged to give back £110million to our car and van insurance customers in recognition of the fact that our customers stayed at home and drove less during the UK wide Covid-19 lock-down. A £25 refund was automatically given to all customers for each car and van covered with us on the 20th April 2020, a total of 4.4m vehicles. We gave the refund to reflect there have been fewer cars on the road during the lock-down which resulted in fewer claims. This was done to ensure as a company we didn’t benefit during the lock-down. Our intention was to return estimated savings to our customers rather than benefit from reduced driving during the lock-down. We have also waived any motoring claims excess fees for NHS or emergency service workers and supporting NHS volunteers. We guarantee cover for customers using their vehicle to transport people, deliver medical supplies and equipment, or items to people who are self-isolating. In addition, we wanted to show our support for NHS and emergency service workers by giving them a free courtesy vehicle to keep them on the road during the lock-down. We are further supporting our customers who are in financial hardship as a result of the outbreak by being flexible with customers struggling with monthly payments. Cristina Nestares, CEO of UK Insurance at Admiral said: “During this challenging period, our main priorities have been helping our customers, supporting our local community and protecting the wellbeing of our employees, which is why we have introduced these initiatives to give something back to the customers and communities we serve. “This is an unprecedented time when people across the country are driving significantly less than before the lock-down, and we expect this to lead to a fall in the number of claims we are seeing. We want to give the money we would have used to pay these claims back to our loyal customers in this difficult time. We have also already reflected this change in driving behaviour in our pricing for customers and will continue to do so. “

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