The role includes management of the 2^nd line day to day customer facing facilities operations which include safe operation and maintenance of the internal building fabric in conjunction with our staff that are attending the offices.

A practical understanding of health and safety and operational soft and hard services within a facilities role is essential. As part of the role, we will require for you to collaborate with the Facilities leadership team to enhance the customer offering whilst providing a proactive and team driven approach.

Understanding key facilities data across the key metrics within the core Facilites Managemen areas which will include attendance, reactive and proactive service desk volumes along with project driven work.

We are undergoing evolutionary changes within our office environment and systems which you will play a key part in alongside the leadership team.

Key Responsibilities of the role

Team Management and leading of the Workplace Services team and to develop a broad set of Facilites Managemen skills within the team.
Continually developing and improving office-based services in line with our departmental objectives of customer first.
Consistently reviewing data and metrics available to develop and suggest both tactical and strategic improvements.
Continually review and improve processes and procedures using data/feedback in line with business requirements.
Customer focussed and working with our customers on site to develop and provide the services they need in a proactive and considered way.
Projects and Change Management to be co-ordinated and arranged with your team resource considered.
Liaison with the customers through identifying areas which require it
Management of the day-to-day 3^rd party contractors which form part of the extended facilities team.
Awareness of sustainable practices and goals and working with the department to help us achieve them.
Identify workplace-based projects and feed into the budget process for securing spend to implement and oversee those projects.
Working with the Facilities leadership to collaborate on change, projects and improvements to our services.

Key Skill Required

Management experience and knowledge of HR Practices.
Practical experience and knowledge of health & safety legislation in a similar office-based environment.
Effective communication and reporting skills, both written and verbal.
Proficient in the use of Microsoft office applications.
Understanding of budget monitoring processes and recording of accurate financial data for areas of responsibility, signing off on appropriate invoices.
Proven ability to prioritise and organise themselves and their team
Effectively be able to plan ahead and work within agreed deadlines.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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We welcome you to use AI tools to support your application if you choose. Your use of AI won’t affect how you are assessed. However, if you do decide to use it, we encourage you to use it thoughtfully and effectively.

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Our Benefits

We know our colleagues work hard to serve our customers and keep us innovating, so it’s important to us that they’re well-rewarded.

Alongside our competitive pay we also offer a share package, career growth and development opportunities and a whole host of other great benefits!

Explore our benefits below to discover Where You Can