We have been made aware of a number of scams where fraudsters are claiming to represent our organisation or organisations we work with. Please click here to find out more details and what to do if you are contacted.

menu

Accessibility tools

UX Researcher

Cardiff

  1. Full time

About the job

"

This vacancy has now expired. Please see similar roles below...

"

As a UX Researcher at Admiral, you will take responsibility for ensuring our online self-service applications meet the needs of our customers.

You will build a deep understanding of customer needs and wants, and you will plan, facilitate and analyse UX testing and other methodologies, in order to test our applications deliver on those needs and wants.

You will be part of Admiral’s Digital Product department, working within the Design team.  On a day to day basis you will be working closely with the design team, product owners and developers.  You will develop a deep understanding of the problems we are targeting, the solutions we are exploring and the hypotheses that are being tested.  You will help create effortless digital customer experiences, refining our digital products, and bringing our digital vision/strategy to life.

You will support our tribes and squads in planning deliveries that may benefit from testing and define timeline, scope and methodology for testing.  You will consult the teams on the most relevant research approach in each case and lead the design of each study, championing research best-practices and ensuring aspects such as the recruitment and analysis methods are appropriate.

Where relevant, you will be conducting the research personally.  Your focus will be running usability tests alongside other UX/UI designers with prototypes and live products to identify pain points and ensure that the current experience is constantly improving.  Also running research projects, such as new product and new product functionality discovery.

There will be an operational component to the role as you will be responsible for the end-to-end delivery of each research piece.  You will lead the analysis and distillation of the research, helping the design and product teams to understand findings and use them to improve the product and customer experiences.

What we are looking for

We are looking for researchers with a passion for understanding the customer. You have worked in a similar role for 3 or more years and have experience designing, executing and analysing research and handing off reports/findings to the relevant teams.

Communication is key to the success of this role – verbally, but especially through output documentation, so you must have a clear style and strategic approach.

This is a self-starting role, in which you will have the support but also the autonomy to define your own working style and outputs. This is a self-starting role, in which you will have the support but also the autonomy to define your own working style and outputs.

Essential Skills:

  • In-depth understanding of UX/UI research
  • Facilitate Design thinking workshops
  • Experience with UX research tools such as UserZoom, Usabilla, Content Square or other similar tools
  • Experience with remote and in-person user testing methodologies
  • Able to manage the daily operation of experience design research capability, plans and schedules
  • Ability to establish appropriate ways of working to manage demand, set expectations and provide effective operation
  • Collaborating with other research functions and related teams across the organisation
  • Ability to work well within a team and to obtain co-operation and adapt to change
  • Experience working in an environment with a test and learn mindset, focused on continuous improvement
  • Experience working in a fast-paced, agile environment

Desirable

  • Experience working with design and prototyping tools such as InVision, ProtoPie, Figma, Sketch or other similar tools
  • Understanding of UI best practices for mobile and web across all platforms

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible. 

#LI-LP1

  1. Full time
  2. Digital and Marketing

__jobinformationwidget.freetext.LocationText__

Cardiff

jobs

Related jobs

Pricing Manager

Salary

Location

Cardiff

Job Type

Full time

Location

Cardiff

Brand

Pioneer

Department

Admiral Pioneer

Office address

Capital Tower, Greyfriars Road, Cardiff, CF10 3AZ

Description

We're looking for a Pricing Manager – Commercial Motor Insurance to join our newly formed team at Admiral Pioneer!  About Pioneer Disruptive. Customer Centered. Transformational. Admiral Pion

Reference

10160

Expiry Date

01 Jan 0001

Eden Davies

Vacancy managed by

Eden Davies
Eden Davies

Vacancy managed by

Eden Davies
View Shortlist
Engineering Manager

Salary

Location

Cardiff

Job Type

Full time

Location

Cardiff

Brand

Admiral Money

Department

Finance Services

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

Engineering Manager Admiral Money are looking for an Engineering Manager to join their growing Specialist Mortgages team! About Admiral Money Admiral Money is an exciting, new division of Adm

Reference

10485

Expiry Date

01 Jan 0001

Eden Davies

Vacancy managed by

Eden Davies
Eden Davies

Vacancy managed by

Eden Davies
View Shortlist
Talent Acquisition Resourcer

Salary

Location

Cardiff

Job Type

Full time

Location

Cardiff

Brand

Admiral Group

Department

HR

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

Are you passionate about attracting and retaining top digital talent? Have you got either Agency or In-House Recruitment experience? Are you creative with using different sourcing techniques to attrac

Reference

10506

Expiry Date

01 Jan 0001

Abi Taylor

Vacancy managed by

Abi Taylor
Abi Taylor

Vacancy managed by

Abi Taylor
View Shortlist

Our Benefits

Admiral employees work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, a share package, career growth and development opportunities and some other great benefits, too!

People who like what they do, do it better.

Be You

Financial & Mortgage Advice

Financial & Mortgage
Advice

Ecare

24-Hour
Ecare

Cycle to Work Scheme

Cycle to Work
Scheme

Annual Holiday Allowance

Annual Holiday
Allowance

Flexible Working

Flexible
Working

Simply Health

Simply
Health

Private Health Cover

Private Health
Cover

Critical Illness Cover

Critical Illness
Cover

Grow & Progress

Learning and Development

Learning and
Development

Educational Sponsorship

Educational
Sponsorship

Accredited Qualifications ILM

Accredited
Qualifications ILM

iLearn

iLearn
Online Learning

Buy a Book Scheme

Buy a Book
Scheme

Developmental Coaching

Developmental
Coaching

Port of Calls

Port of
Calls

Internal Mobility

Internal
Mobility

Make a Difference

Groups & Societies

Groups and
Societies

Socials & Team Days Out

Socials and Team
Days Out

Multi Faith / Quiet Rooms

Multi Faith / Quiet
Rooms

Admiral Community Fund

Admiral Community
Fund

Give as You Earn

Give as You
Earn

Awards & Star Lunches

Awards and Star
Lunches

Corporate Social Responsibility

Corporate Social
Responsibility

Impact Hours

Impact
Hours

Share In Our Future

Share Schemes

Share
Schemes

Refer a Friend Bonus

Refer a Friend
Bonus

Colleague and Family Discount

Colleague and Family
Insurance Discount

Group Life Assurance

Group Life
Assurance

Pension

Pension
Scheme

Life Event Loan

Life Event
Loan

Tickets to Sponsored Events

Tickets to Sponsored
Events

Tusker

Tusker Salary
Sacrifice

Click here to download our full benefits brochure