Travel Product Manager

Do you want to help shape the future of Travel Insurance for Admiral – Join the Travel Product team to unleash your potential and make an impact! 

(This is a hybrid role, and it requires travel to our Cardiff office at least once a week)

Job Purpose: Being responsible for governance, key design and development projects, and the day-to-day monitoring and management of the Travel Insurance Product suite
Travel has undergone a remarkable journey since launch and had tremendous growth post Covid.

Our mission is to grow into a key market player by revenue in the next 5 years.  We want to be renowned for meeting or surpassing expectation in service, offering a well-designed and priced product which complements Admiral’s existing product suite. 

You would work closely with the Head of Product, Senior Product manager and other members of the Travel product team on the design and governance of the Travel product suite to drive growth and deliver a good product which meets customer needs and adheres to Consumer Duty regulation.  The role will be dynamic offering a variety of projects and activities to deliver on the product roadmap.  

The Travel department also provides a unique opportunity to work closely with other areas of Travel.  Being more of ‘self contained’ area provides a unique opportunity to get up and close on a regular basis with all areas of the product (such as Pricing, I.T. and Claims), so it provides a great opportunity to learn and knowledge share.  Being on different systems to some of the core business also can allow us to test and bring some ideas to life fairly quickly as we can prioritise internally.

Main Duties

• Become a Product expert understanding how product features benefit our customers.
• Keep up to date with market threats, and industry and competitor trends.  Identify opportunities and scope out areas of investigation to add to the roadmap.
• Have a good understanding and maintain governance requirements for the product.  React to audits recommendations and ensure the product is sold and marketed compliantly.
• Identify new areas of growth for Travel, related insurance products and add-ons. Look for areas to differentiate the product and give it a USP.
• Being creative with ideas and finding ways to test and drive forward change.
• Be responsible for the relevant management information and the communication to peers and senior management alike.
• Deliver on planned work from the Product Roadmap towards achieving the Product Strategy.
• Monitoring MI on how the product is performing from a customer’s perspective and identify areas for improvement.  This will include but isn’t limited to analysing customers complaints and reviewing claim declines.
• Understand how proposed changes would impact the customer outcome, as well as the commercial and operational impact on the business.
• Research, assimilate and present information to support recommendations in a suitable format (slides, formal papers, etc).
• Have a good understanding of, and work closely with, all operational areas including Travel Claims to help maximise value for the Travel business.  
• Be a champion of best practice for Risk in the team.

Skills and attitudes required

• Must be an effective communicator, able to build good relationships with the team and stakeholders (including third party relationships).
• Able to assess the potential impact of emerging issues and opportunities and how to apply them in a business context.
• Be confident in numerical analysis and reporting.
• Good knowledge of Microsoft applications (Word, Outlook, Excel and Powerpoint).
• Good written, verbal and presentation skills.
• Self-motivated and prepared to take a hands on approach.
• Organised and able to prioritise workload in line with tight deadlines and working effectively under pressure.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Benefits, and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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