Travel Claims Innovation Leader

This is a new and exciting opportunity to join us and work with talented colleagues to drive positive change within our travel claims function. A free thinker with a passion for new ways of working and an ability to translate this into tangible actions and delivery is key.

The role will report to the Head of Travel claims and be part of the senior travel claims management team. In this role you will be responsible for developing and delivering claims initiatives that help us to have market leading claims capabilities in areas of process efficiency, embracing of new technologies to enhance the claims process, the best customer journeys and solutions that help reduce overall claims spend.

You will lead a small team of people who have a passion for testing new ideas and solutions to constantly improve the way we do things.

Using a number of solutions including data, working groups, market insights and internal business insights along with your own creative capabilities you will directly impact the financial performance of our travel business and ensure we are always ready to embrace future opportunities and challenges to learn and improve.

Main duties

This is an important role for claims to ensure we are always advancing and improving our capabilities  

• Lead the travel claims innovation and change team to deliver game changing solutions that directly affects four key areas:
  • Efficiency (expense ratio)
  • Claims spend (loss ratio)
  • Process innovation (expense and loss ratio)
  • Customer journey – online and offline (customer satisfaction and improved retention)
• Spend time extensively researching and thinking about new and creative solutions that help us to become market leading in relation to all aspects of claims management – this will include engaging with market insight and opportunities, engaging widely with other business areas to understand synergy and crossover opportunities.
• Lead the travel claims strategic change programme – be comfortable with building plans/business cases, tracking performance, monitoring impact after delivery and making further recommendations.
• Support in the implementation of third party solutions including working with procurement team to source and deliver new solutions.
• Run regular workshops with claims teams to identify failure in process.
• Use data to identify opportunities for improvements on the key areas and spend time thinking about how to improve performance.
• Stay up to date with new technologies and their potential application into the claims process and actively look for opportunities to incorporate this in the process e.g. AI (Open AI, ChatGPT, etc), automation, robotics, digital solutions, etc.
• Ownership for the implementation of claims tests including the reporting, tracking and monitoring to decide on long term application.
• Actively engage with a wider range of internal and external stakeholders and actively share the progress of key initiatives.

Experience and qualifications required

Skills/Experience required:

• You will be a creative and free thinker who can translate great ideas into tangible plans and deliverables.
• Ability to think differently and see opportunities in challenges.
• Good at facilitating groups of people to identify new ideas and solutions.
• A problem solver.
• Able to influence stakeholders to new ways of thinking and doing things.
• Effective leader of people and good people management skills.
• Interested in the idea of constant change and improvement.
• An ability to question and challenge the norms in a positive way.
• Comfortable with implementing change quickly to test and learn.

Additional Infomation

• We will review your CV within 5 working days of application and get back to you.
• We will give you everything you need to work comfortably from home.
• Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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