We have been made aware of a number of scams where fraudsters are claiming to represent our organisation or organisations we work with. Please click here to find out more details and what to do if you are contacted.

menu

Accessibility tools

Travel Claims Handler (no experience needed)

Cardiff

  1. Full time

£19,019

About the job

"

This vacancy has now expired. Please see similar roles below...

"

This is a new and exciting opportunity to join us and help deliver a fantastic claims experience for our customers.

If you are somebody who prides themselves on being able to deliver a great customer experience and you are confident in making decisions in a fast-paced environment then this could be the perfect opportunity for you to build your career in a great organisation. You’ll be part of Admiral’s Travel Insurance team, where you’ll support customers on the front line by taking new claims over the phone or via an online claims portal. Your role will require you to gather information through good questioning and then make decisions on the best route for the claim to go down. Supporting the customer through the process and delivering on promises is key to ensuring we deliver good customer outcomes. You will also be responsible for reviewing claims and making payments to customers, so you’ll need a good range of skills in listening, decision making, accuracy, being resilient under pressure and building rapport with customers.

Full training for the role will be provided so don’t worry if you don’t have any direct experience. As long as you are willing to learn, and you are passionate about customers you’ll fit right in. You will be coming in at an exciting time for the travel claims operation as we are about to enter a period of growth and this role is an important part of making sure we can successfully do that. Your team manager will help support you to develop and grow with us.

Prior work experience is not a necessity, but the candidate must demonstrate willingness to work hard and succeed through prior college course-work and/or extracurricular activities.

Main duties

You are the face of our claims operation to our customers, and you will have a direct impact on how they rate their experience with us.

  • Registering new claims and making decisions on whether a claim will be covered through considering information presented against the policy terms and conditions
  • Managing a caseload of claims through to settlement
  • Keeping the customer fully updated throughout the claims lifecycle to ensure they have a good experience with us
  • Maintain excellent communication with customers and colleagues
  • Put forward ideas for suggestions for improvement for the team and wider department
  • Support the delivery of the department KPI’s
  • Correctly identifying prospects for recovery on claims and ensuring these are referred accordingly  
  • Correctly identifying potentially fraudulent claims

Experience and qualifications required

  • Ideally some experience working in a customer service-related environment
  • Ability to work independently and as part of a team
  • Be accountable and take responsibility
  • Adhering to core competencies
  • Sharing experiences and knowledge
  • Positive attitude, approachable, helpful and friendly
  • Effective time management
  • Excellent customer service skills, exceeding expectations

About Admiral

We're Wales’ only FTSE 100 company with forward-thinking approaches and endless opportunities to test, learn and grow. There's a reason we've been named a best place to work: Our progressive culture, core values, and commitment to diversity and inclusion has created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Based on innovation and organic growth Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Admiral’s success goes hand-in-hand with having a strong people focused culture. We believe that happy people make happy customers and happy customers help increase profits. Our philosophy is a simple yet effective one: “people who like what they do, do it better”

We truly care about our customers - they are at the heart of every decision we make. We’re very proud of the innovative products we offer and level of service we provide. Everything we do acknowledges the needs of our customers and by recruiting the right people, we can continue to provide great service and ensure an excellent experience for our customers.

Admiral people work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, great benefits, a share package based on company performance (after a year of service), a great work-life balance, nearby fitness and health centres, and many other perks (read about our benefits).

Find out more about us!

  1. Full time
  2. Business Support

__jobinformationwidget.freetext.LocationText__

Cardiff

jobs

Related jobs

Financial Controller

Salary

Location

Cardiff

Job Type

Full time

Location

Cardiff

Brand

Admiral Group

Department

Finance Services

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

(This is a hybrid role, and it requires travel to our Cardiff office regularly) About Us At Admiral, people come first – and we’re proud to have been named a Great Place to Work for over 25 year

Reference

10617

Expiry Date

01 Jan 0001

Helen Hunt

Vacancy managed by

Helen Hunt
Helen Hunt

Vacancy managed by

Helen Hunt
View Shortlist
Senior Third Party Risk Manager

Salary

Location

Hybrid

Job Type

Full time

Location

Hybrid

Brand

Admiral Group

Department

Operational Support

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

(This is a hybrid role, and it requires travel to our Cardiff office at least once a week) This is a fantastic opportunity for you to join the Line 1 Risk & Control team in the Customer & Conduct D

Reference

10488

Expiry Date

01 Jan 0001

Allison Martin

Vacancy managed by

Allison Martin
Allison Martin

Vacancy managed by

Allison Martin
View Shortlist
Projects and Events Lead (9 Month FTC)

Salary

Location

Cardiff

Job Type

Full time

Location

Cardiff

Brand

Admiral Group

Department

HR

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

This is a Group-wide role supporting the delivery of high-quality Projects and Events through a range of channels across the Group and in line with our Communications strategy. The role holder will

Reference

10637

Expiry Date

01 Jan 0001

Molly Bailey

Vacancy managed by

Molly Bailey
Molly Bailey

Vacancy managed by

Molly Bailey
View Shortlist

Our Benefits

Admiral employees work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, a share package, career growth and development opportunities and some other great benefits, too!

People who like what they do, do it better.

Be You

Financial & Mortgage Advice

Financial & Mortgage
Advice

Ecare

24-Hour
Ecare

Cycle to Work Scheme

Cycle to Work
Scheme

Annual Holiday Allowance

Annual Holiday
Allowance

Flexible Working

Flexible
Working

Simply Health

Simply
Health

Private Health Cover

Private Health
Cover

Critical Illness Cover

Critical Illness
Cover

Grow & Progress

Learning and Development

Learning and
Development

Educational Sponsorship

Educational
Sponsorship

Accredited Qualifications ILM

Accredited
Qualifications ILM

iLearn

iLearn
Online Learning

Buy a Book Scheme

Buy a Book
Scheme

Developmental Coaching

Developmental
Coaching

Port of Calls

Port of
Calls

Internal Mobility

Internal
Mobility

Make a Difference

Groups & Societies

Groups and
Societies

Socials & Team Days Out

Socials and Team
Days Out

Multi Faith / Quiet Rooms

Multi Faith / Quiet
Rooms

Admiral Community Fund

Admiral Community
Fund

Give as You Earn

Give as You
Earn

Awards & Star Lunches

Awards and Star
Lunches

Corporate Social Responsibility

Corporate Social
Responsibility

Impact Hours

Impact
Hours

Share In Our Future

Share Schemes

Share
Schemes

Refer a Friend Bonus

Refer a Friend
Bonus

Colleague and Family Discount

Colleague and Family
Insurance Discount

Group Life Assurance

Group Life
Assurance

Pension

Pension
Scheme

Life Event Loan

Life Event
Loan

Tickets to Sponsored Events

Tickets to Sponsored
Events

Tusker

Tusker Salary
Sacrifice

Click here to download our full benefits brochure