Technical Trainer

Admiral Money is a growing lending business within the Admiral Group. We believe that "People who like what they do, do it better." We foster an open and inclusive workplace where people can have fun, work hard, and be rewarded for their achievements.

Role Overview: As a Technical Trainer, you will support our operational teams by rolling out technical training, supporting regulatory reviews, and implementing strategic changes. You will provide new starter training, upskill team members, and deliver system-based training regularly. You will also work with Admiral Academy to ensure mandatory courses are attended by leadership and share best practices.

Key Responsibilities:

• Conduct training needs analysis and deliver training across all lending products.
• Produce and maintain training material following internal or regulatory changes.
• Develop and maintain procedural and process documentation.
• Build and maintain roadmaps to plan your time and manage communication/training trackers.
• Provide technical training for new starters and focus on group coaching sessions.
• Develop new material on key change plans and continuous knowledge competency testing.
• Create bespoke training refresher packs based on QA results.
• Liaise with Operational Management and the Customer Outcome Team to develop scripting packs and process guidance.
• Support call leveling sessions and conduct coaching and role plays.
• Work alongside the Customer Outcome and Compliance teams to translate FCA guidance into training material.
• Review roadmaps to understand inter-department changes and impacts on Operational Teams.
• Focus on digital enhancements to help customers self-serve.

Personal Attributes:

• Strong training and coaching talents.
• Successful track record of writing and delivering a wide range of training.
• Ability to adapt sessions based on audience and learning styles.
• Great communicator with a charismatic vision for customer and colleague engagement.
• Good stakeholder management skills and ability to influence change.
• Analytical and strategic mindset.
• Comfortable working alone or as part of a team.

Desired Experience:

• Experience in Financial Services.
• Understanding complex change requirements and identifying gaps in processes.
• Technical mind to quickly review and translate system processes.
• Understanding of JIRA software and working within an agile environment.
• Comfortable presenting within working groups to senior management and key stakeholders.
• Experience with Microsoft Office applications including Excel, PowerPoint, and Visio

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

Admiral, Where You Can Be You

At Admiral you’re accepted, supported and empowered to be you. Because you’re brilliant.

We’re proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.

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