Tech Supplier Manager

The Tech Supplier Manager plays a key role in delivering Admiral’s Tech Supplier Management Programme. Working in partnership with our supplier’s representatives, colleagues and other key internal stakeholders, they are responsible for creating, improving and optimising value from our suppliers as well as providing assurance, governance and compliance related to service, risk, commercial and cyber. Their actions ensure third party suppliers are governed appropriately, allowing Admiral to achieve ambitious business and technical goals, while reducing supply chain risk.

The team is seeking a new Tech Supplier Manager, as a result of an increase in scope, and responsibilities aligned to regulatory policy.

Main Duties 

• Building and maintaining, positive and productive relationships with suppliers, continually driving value, and ensuring alignment with department and business objectives.
• Ensuring service and contract obligations are understood and adhered to on an ongoing basis, and supported by detailed evidence (reports, meetings and minutes) inline with policy.
• Working with internal teams to understand current and future activity, focus and priorities; translating to supplier strategies, reviewing and influencing accordingly.
• Chairing and attending regular Supplier Management Reviews, both internal and external.
• Acting as a point of escalation for supplier issues and relationship queries along with prioritising, addressing and communicating resulting actions appropriately as necessary.
• Engaging in a culture of continuous improvement and driving initiatives through to completion. Identifying underperforming suppliers and implementing improvement plans.
• Working with internal service management, governance and support teams (i.e. Procurement, Project, ITAM, Transition, Legal, Finance) to improve service, manage risk, and provide aligned guidance.
• Owning, prioritising and progressing Service Management activities to ensure they deliver intended value (i.e. Risk, Problem, CSI), updating the Management Team where appropriate and making considered amendments where required.
• Updating and maintaining records and documentation where required. Reporting to internal teams periodically via various methods including dashboards.
• Assisting with the delivery of internal and external projects representing IT Supplier Management.
• Maintaining an understanding and awareness of internal and external policy, and roles responsibilities to maintain compliance.
• Assisting the Function Manager in the delivery of service and other ad-hoc duties as required.

Attributes, Skills, and Experience

• Capable of representing the function with a high degree of professionalism, while consistently meeting and exceeding the high standards set by the department.
• Always exhibiting a strong work ethic, continually driving to achieve results and able to manage a range of conflicting priorities.
• Self-motivated, comfortable taking ownership of tasks and building relationships with external suppliers, internal stakeholders and technical teams.
• Ability to effectively organise and follow process, challenge where appropriate, whilst working with accuracy and retaining relevant records.

Essential Attributes

• A proactive self-starter, who is able to take the initiative and push themselves to deliver quality results.
• Dependable, who holds themselves and others accountable while striving for improvement.
• Confident, self-assured and able to stand their ground and challenge when appropriate.
• Excellent verbal and written communication skills with ability to communicate at all levels.
• Able to plan and prioritise, communicating updates and escalating where and when necessary.
• A strong customer focus on internal stakeholders and value.
• A team player who is able to work effectively on their own, or as part of a team.
• Numerate and analytical with an eye for detail, able to identify trends in data, distilling outcomes and constructing data-rational business cases.
• Able to work to consistently to process and with a high level of accuracy.

Desirable Experience

• Tech environment and Service Management Processes.
• Cyber / Information Security knowledge and experience.
• General Risk and Compliance, Vendor or Third-Party Risk experience.
• Contractual, commercial or procurement environments,
• Procurement and legal documents and practises.

The role is wide ranging and therefore has a demand for a range of skills and experience. It is appreciated candidates may not have every attribute list above, therefore desirable experience should be considered as just that – and not prohibit candidates from applying.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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